Trekstor MP3 player not switching on

http://www.trekstor.co.uk/servicesupport.html

Hi,

When you switch on the Music Player(MP), go to settings->MTP
Under MTP, you can able to find two options, USB and MTP. It will be in MTP, select USB. Now you can able to play with the Player.


Cheers...!
Mr.Maduraikaran.

I had the same problem. I had not had any problems for months and suddenly it wouldn't connect. I got on live chat w/ Sony (3 times) and finally got someone who seemed to know what they were doing. I have a Sony computer and they had to send me a link for a USB "patch". After downloading it, it fixed it.

Does it come with a CR ROM

I'm afraid I won't be able to help you much with this one. There is no recovery software for this player, no firmware updates, and no technical info from the company's website. The Trekstor website, does, however, have an e-mail request form where you can ask for help via e-mail:
http://www.trekstor.us/en/products/detail_mp3.php?pid=69&page=7

-Tha Mp3 Doctor

I opened Media Player and plugged the mp3 player into the usb port and used the feature called Sync and it started downloading my music onto the mp3 player. I also checked the function in my computer under device manager to make sure the usb port was working correctly.. Hope this helps!

Try this , plug in usb cord into the emo, simultaneously push the small reset button at the lower right corner under the power button , if that doesnt work here's the link for the xp drivers

http://www.trekstor.de/downloads/produkte/i-beat_emo/driver-tools-win-all_i-beat_emo_v2-620-013_all.zip
(copy and paste )

hope this helps :)

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Hi! I wrote to the support center for a similar problem. They sent me the solution which has worked successfully! Hope it helps you out too. Their solution -->

"Thank you for requesting information from your TrekStor Service Team.

The reason for the described malfunction may be a damaged firmware. We recommend to reinstall the current firmware on your i.Beat mood. You can download the firmware for the i.Beat mood from our web sites at http://www.TrekStor.de/en/index.php. Choose "Service" and then your MP3 player.

Please note that the firmware can only be reinstalled using a Windows operating system. The files which are downloadable on our web sites are packed and in ZIP format. You will need archive software as e.g WinZIP to open and extract this file. If you do not have a suitable programme installed on your computer you can download it as shareware from the internet.

Install the downloaded firmware on your PC by double-clicking the file "Setup.exe". Start the firmware update tool afterwards. Remove the battery of the i.Beat mood. Press the MP3 player's Play button for approximately five seconds. Now connect your i.Beat mood with still pressed Play button to your computer. Keep this button pressed until Windows detects a new device in recovery mode.

After your computer has installed the i.Beat mood the firmware update tool will detect your MP3 player. Now you will see the recent (current) and the new (update) firmware version. If "Format Data Area" contains a checkmark the i.Beat mood will be formatted before the update and all data stored on it will be deleted. TrekStor advises to format the i.Beat mood along with every firmware update.
http://www.fixya.com/support/t198710-not_able_use_crashed
Afterwards, your i.Beat mood can be handled as usual. Moreover the MP3 player should be accessible again under My Computer.

We know that you as a customer have the choice and we thank you for having decided for TrekStor."

Do NOT format it -- I did a complete format as another user suggested and now it only appears to be useful as a pen drive. It will not play anything and I've tried reinstalling the firmware and it doesn't even recognize that it's an mp3 player so I can't install it!