Problems with Breville SK500XL Stainless Steel Cordless Electric Kettle

I had this problem recently; I think my kettle have accidentally been turned on empty. The kettle has a safety for that, described as follows in the manual:
"The kettle is fitted with a safety device, which protects against overheating should the appliance be operated with insufficient water. If this occurs the kettle will stop heating. Switch 'Off' at the power
point and allow kettle to cool before refilling. The safety device will automatically reset when the kettle has cooled down."

Then they go on to tell you that there is an additional thermal cut-out, and if that is tripped, you have to send it back to Breville for servicing. However, it might not be that bad-- it wasn't in my case.

The heating connector and control is made by Otter, here's information that I was able to find about it on their website (Otter A1 and CS7 control and connector-- I think the kettle actually uses a CS4 connector, but the thermal cut out isn't described on that data sheet):
"The A1 control integrates to 360° cordless plug with element
dry boil protection. Two bimetals spring loaded against the
element surface make a fast response during dry boil. One
bimetal disconnects the live side of the electric circuit and the
other disconnects the neutral. A latch out function prevents
dry boil cycling. This automatically resets when the kettle or
jug is lifted from the cordless base."
http://www.ottercontrols.co.uk/support-downloads/domestic-data-sheets

So what does this mean to you? If you look at the bottom of the kettle jug, there is a circular indentation that slots into the base. There are two white plastic things which I believe are part of the "latch out" described above in Otter's documentation. If you see them sticking out, they may be stuck in position instead of resetting as they should. Use something like a pencil eraser to gently poke them so they unstick, then put the jug back on the base. That should cause them to retract, and at that point your kettle should work again.

Depending on the cleaning mix probably not, but it will taste like hell, hence your husbands reaction.

Look at the instructions of the cleaning mix, and check the contents on the Internet for any possible reactions. If I were him I would drink lots of water, and if he has any new symptoms, I would go to the hospital.

Good Luck and I hope he is OK

sanyo electronic jar pot does not work ,all the lights flashing.

Professional chefs face this problem many times over with their stainless steel wares. Fill the coffee pot with water. Add a tbs of bleach. Let set for 2 hours. See if that helps. If it doesn't, please let me know.

get a we filter from ebay

You can try here.
http://www.spares2go.co.uk/browse-BREVILLE-KETTLE-m114-t13.htm
If you do not see it on web site call them here
http://www.spares2go.co.uk/contact.html
Good Luck

Seriously, that worked for me!!

There's several home remedies you can try: Try 50% "White Vinegar", 50% Hot Water or 2 Denture tablets in warm water over night or Baking soda in warm water. These remove the alkaline, minerals, and nitrates that build up on the surface. There is even a commercial product you can use to clean it. I can't recall the name but look in any supermarket, you should be able to locate it.