Paper is crumpled, toner is not adhering in certain areas

You need to isolated a problem.Verify the vertical conveyance feed and clean the feed rollers,verify the fusing unit and a duplex unit,and verify the exit unit.Stop the copy process before the paper enter in the fusing unit,and verify if the paper is crumpled or not.If is crumpled verify the paper tray rollers(casette feed rollers,vertical transport rollers).If not crumpled stop the proces after a half copy is out on the fusing unit.If crumpled change or clean the upper and lower fuser roller and the lower roller cleaning roller(aluminium roller)in the fusing unit.

Hi There and Welcome to Fixya,

Usually, paper jams can occur at the input location right at the bottom of the printer - always remember that even a tiny piece of paper can cause halt in printing, hence, the error message.

Here's what I'm suggesting for you to do :

• Start with pulling out the tray from the printer and look for ANY crumpled/pieces/fragments of paper that could be tucked in.
  
• At the bottom of the printer is the feed area - do the same thing and remove any pieces of paper.
• Ensure that it's absolutely "paper fragment free" before returning the tray back at the printer.
• Next, is to open the top cover and carefully remove the drum.
• Remove any pieces or fragments of paper that you find.
• Carefully slide back the drum, ensure that everything snaps into place.
• Close the top cover.
• Restart your printer.

I most certainly hope this helps.

Thank you for using FixYa.

Did you remove the strip from the toner cartridge before you installed it? There should have been a tab to pull out a strip that looks like a long piece of tape. This prevents the toner from spilling out during shipping. It must be removed prior to use.

This is a paper jam. Remove paper try as well as the toner/drum unit. Take vacuum and clean out inside the printer. Separate the toner & drum units and vacuum-blow out the drum unit to get it clean. Run the drum wire cleaner tab (purple/blue tab at front of the drum unit) back & forth a number of times. Sounds like you've got a piece of paper stuck inside somewhere. In the back of the printer, there is a door that will open out and down...check here for a speck of paper that is causing the paper light to come on...it "sees" something is in the way) since this is where the paper curls up and out the top. Reassemble toner/drum unit. Before you put the paper tray back in, take a piece of paper and feed from the front (use light card stock or heavy weight paper since this will help push out anything inside that's in the way) and print a few pages this way. Then, make sure your paper is dry (hasn't been in humid area) and is lying flat (not curled at edges). That should do it

You probably have a piece of paper stuck at the place where it's crumpling. Take a good look and carefully extract it. It may be small, so look hard.

There is a foreign object in the paper feed path. It could be anything from a paper clip or staple through to an insect (or worse). It will definitely be on the side where the crumpling occurs. Try feeding a strip of card or thin flexible plastic backwards through the feed mechanism. A laminated sheet of paper can also be effective for this.

You might have a piece of paper out of sight. It usually is before the toner and after the pick up area. BEst to call 800-ok canon to find a local service center. This unit comes with a 3 year warranty, and you might still be covered.

your description points to a fuser assembly problem which is right where you looked. I'm not sure what that plastic piece is from. if it is black, it probably came from the fuser. That is a replaceable part, but I'm not sure you can still purchase them from Xerox.

If it is getting crumpled in the tray, there is something blocking the paper path.
What I would suggest is taking out the toner and drum cartridge, then remove the paper tray. Tip the machine on it's back and look into the paper feed area for something blocking the paper path.
When it is crumpling the paper like that, the feeder is working fine, just something blocking the paper path.
You can take a minela folder, and gently push it through the paper path to dislodge the obstruction.

Check the crumpled paper. If it has an image, it has reached the drum and is crumpling at the fuser unit (part that gets hot). If that is the case the fuser gear and drive gear need to be replaced.