Unable to redirect incoming calls to a different number

We are able to redirect direct lines but also want to be able to redirect the main switchboard line. We do not seem to be able to do this.

Can anyone help, please?

1 more comment
Anonymous May 11, 2010

yea need more info on the setup to answer this one.
Anonymous May 11, 2010

It maybe (an) LDN(s) of the number(s) on this set, in which case forwarding will not work.

the forwarding only forwards what is directed to the set, on the extension buttons... not on other buttons.
Anonymous May 11, 2010

Can you supply a bit more information on what you are trying to achieve?, there are two possible options on the face of it;

1~ Alternative redirect (conditional redirect)

2~ System speedcall (permanent redirect)

Let me know what controller you are using and what software rev it is running and I can assist to a greater degree.

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Anonymous

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Posted on Oct 14, 2009

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Yes, Your system administrator will need to create a system reroute plan for you.

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