Computers & Internet Logo

Related Topics:

aalaysia morris Posted on May 12, 2013
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

My internet isnt working

The first three lights on the modem are green , and all the lights on the router are green except the Internet light , I've already tried unplugging everything and plugging it back . Please Help!

1 Answer

Ronny Bennett Sr.

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Master 6,988 Answers
  • Posted on May 12, 2013
Ronny Bennett Sr.
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Feb 28, 2009
Answers
6988
Questions
2
Helped
2287512
Points
21993

Make sure the ethernet cables are plugged in correctly and that you for sure have live internet service.Try new cables also,and then last thing to do is replace the modem.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

No lights showing

I would turn both the modem and the router off. Then turn the modem on and let it cycle up for a minute or two. Then turn the router on and let it cycle up. The router always has to boot up after the modem since it is dependent on the modem.

If it does not work, then either your router is bad or your internet service has been interrupted.
0helpful
1answer

My modem isnt working. the red Power Light stays Red. and the only green light is the "Wireless" one. i tried disconnecting the modem but didnt work. help?

Red light goes for defective modem if your 2wire is still in warranty then i would suggest calling your OEM/ISP... or if your under a certain package call your internet service provider... one thing might work though but still a risk you may try looking for a PSP(portable playstation) powercode it sometimes works with it...
if you got them from AT&T you can buy the power cord alone... just act aggravated that does the trick most of the time or ask for a supervisor...
i should know I worked with them for 2yrs as a tech support

if your with AT&T try calling this number
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)
0helpful
1answer

-Unable to access the router's webpage. -The router is 'trying' connect to modem (modem light flashing, internet light off) despite the fact it's already connected.

Have to unplug router and modem to reset both for approx. 2 min. Then plug in modem first let that reset and all lights come back on (except router light) then when that has finished booting do the same with the router. It should work.
3helpful
1answer

UNABLE TO CONNECT WITH MY LAP TOP ON INTERNET HAVE FOUR LIGHTS ON AND FIFTH ONE FLASHING JUST STARTED YESTERDAY.

So that means its working well and connected to the ISP' server. What is your connection? Is it ADSL?
First make sure that all light have the color of green. If they are Flashing with color RED that means the property associated with the light is having a failure.
Here are the description of Colors and Lights.
Modem Light state: Unlit Flashing Red Flashing Green Steady Green
Cases:::
Power Light
Modem is not getting power - no light Modem has failed POST - Red Power is on - Steady Green
Ethernet (2nd Light)
No Ethernet link detected - No light Problem with ethernet port or cable - Flashing Green Modem has detected a successful link to a PC or router - Steady Green
DSL (3rd light)
ADSL sync signal is not detected - Red Modem is trying to synchronize. - Flashing Green Modem has ADSL sync and is ready for PPPoE session traffic - Steady Green.
Internet (4th light)
Modem has given up or isn't configured to initiate the PPPoE session - No Light PPPoE initiation has failed or PPPoE has been terminated. - Red Initiating a PPPoE session to Internet - Flashing Green. Modem is ready for Internet traffic - Steady Green.
Note: This light sometimes not working even if the connection initiated.
Activity
Normal DSL traffic flow - Flashing Green. Steady traffic flow - Steady Green.
Solving problems.
Case1: You have to connect your machine to the Modem Via the Network cable. Plug the other side of the cable to your Machine. (Not the modem port. Network card port.). Case2: You have to make sure that you have installed the Network Card drives. To check that you have to use Device Manager. Follow these steps. Hit Windows key with R In the "Run" box type devmgmt.msc In the right hand side check whether the network card is installed. If it has a yellow exclamation mark or a mark with red that means you haven't either installed or its having a device/driver problem.
Case3: If its fine then what you have to do is to check your network settings. Heres how: Since you haven't specified the Operating System I m including the Windows XP method here. Not much difference in other Operating Systems as well.
  • Get the Control Panel.
  • Go to Network and Internet Connections.
  • Go to Network Connections.
  • Check the Local Area Connection.
  • Right Click and check "Status".
  • If it says connected
  • Check the Duration and Speed(100 or 1000Mbps).
  • If the settings are fine go to "Support" Tab.
  • Check whether the Machine has received an IP Address. Which is often in the range of 192.168.254.xxx for Siemens Modems/Routers.
  • If you see an IP Address which starts from 169.xxx.xxx.xxx your network card was unable to pick an IP Address from the DHCP router which runs in the modem. (If you run a DHCP in the machine you have to configure to stop leasing IP Addresses to your machine from the Router/Modem. You can try the "Repair" button below and it will try to Release and Renew your IP. If it fail either you have a problem with your network card or Modem/Router (Could be the cable also).
  • If you still see the IP Address which starts with 192.168 the connection with your Modem is fine.
  • Next: Right Click on the Local Area Connection again.
  • Go to "Properties".
  • Double Click on "Internet Protocol (TCP/IP).
  • Check the settings.
  • The settings should be "Obtain IP Addresses Automatically" and "Obtain DNS Server Address Automatically". (But if you know the router's/Modem's IP Address you can configure it and you can give a "Static IP" to your PC as well. It must not be the Router's / Modem's IP and must be in th SAME SUBNET. If router uses 192.168.254.xxx you can assign it as 192.168.254.2)
  • Then Apply the Settings and go to the "Status" again and then click on "Details".
  • Except Wins Server all others must be populated with values in 192.168 range. Check the "Default Gateway" Setting. Its very important that you have pointed the machines Default Gateway to the Router/Modem.
  • Final Check:
  • Go to the "Internet Protocol (TCP/IP) again and click on "Advanced".
  • Check IP Settings (first tab) too make sure DHCP is enabled on you machine.
  • Go to "Options" tab and Check TCP/IP Filtering. Click on properties and make sure that the Filtering is not enabled. If it enabled make sure your network adapter Permits all routers traffic in to the machine.
By following these options will let you surf the internet.
Check for the behaviors of indicators as well.
Case 3 :Browser settings
In the Internet Explorer go to: Tools -> Internet Options ->Connections -> LAN Settings -> Its fine if any box is not checked. Or you can check the "Automatic Detection".
Last thing is If you have a Firewall or Antivirus Suite Please make sure that you are not blocking adapters and traffic/application. You can try to disable Windows Firewall and check whether it works as well.
Hope this will solve your issue. Please be kind enough to rate the answer with a comment (testimonial) if this helps you to overcome the issue. Feel free to contact us further. Thanks for contacting Fixya
0helpful
1answer

Can't connect to internet when router is connected.

You might try this:
1 power off or unplug your cable or DSL Modem.
2 Power off your router
3 waiti about 30 seconds,
4 plug in your cable/DSL modem
5 wait until the modem boots up (all lights except activity should be on)
6 power up your router.

Did that work?
1helpful
2answers

Router isnt working

Check the network connection physically, if your connected properly then nothing happened? check the lights of the router? if the link lights of the router is not lit you needing to get an another router.
1helpful
1answer

Westell 6110, No internet light.

Contact verizon if they can replace the router becase the internet light should be green and flashing as you use the internet.
13helpful
6answers

Internet Light keeps blinking - all others are out - No internet

HI,

Blinking green internet light is normal BUT you must check if theres any dsl outage in your area..You can contact your ISP for that.

But then maybe you can try this:

Turn your PC off > then you modem or router.. after 60 secs turn your modem or router ON first then your PC and check if you can go online.

If you called your internet service provider {ISP} and no reported outage let me know and we'l solution for that.

Keep me posted.

Cheers.
Not finding what you are looking for?

106 views

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...