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Contact the company who makes these. I have the same elliptical/bike and am having issues with it. Contact: Body Flex Sports, Inc. 21717 Ferrero Parkway Walnut, CA 91789 Telephone: (888) 266 - 6789 Fax: (909) 598 - 6707 Email: [email protected].
Can't find anything on a Vivitar 3710 their site only shows 3713,3715 and 3720 but No 3710 are you sure this model number is correct ??? have a look on the Vivitar site at http://www.vivitar.com/en-us/Support.aspx
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