2nd time using this brand new machine and it won't brew.

Here is a link to some troubleshooting:
What to Do If Your Keurig Won Brew Cup Barista

Hi, Could you please mention the model number and the brand name?
It would be better for us to work on the problem.

Thanks,

Hi,

Here is a tip that I wrote that will give you some things to try that will helpyou get your Keurig coffee brewer workingagain.

Keurig CoffeeBrewer not making a full cup of Coffee
heatman101

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Hi there,
I just spoke to someone at customer service. My coffee has been weak and kind of thin. We had the Superautomatica by Saceo for years and I remembered the coffee being richer.
Anyway! The person suggested that I adjust the grind but slowly. So set it to the coarsest setting, brew 2-3 cups. Then put it to the 2nd-coarsest setting, brew 2-3 cups. To the third, brew 2-3 cups. To the forth, brew 2-3 cups. Etc. Until you're at the finest grind setting. Again, brew 2-3 cups. An awfully sensitive machine. It seems to have worked although the last few seconds of brewing continue to be a kind of milky colour (as opposed to a deep black coffee colour). You can, though, press the "cup" button to stop the brew. So once, it starts running milky, you can stop the cycle.
I hope this helps. I know I've been struggling and cursing the machine for a while :)

The following instructions shuld have you in hot coffee in the am.

S E T T I N G T H E C L O C K A N D D E L A Y B R E W T I M E
On programmable models CGX20/CGX23 & CGTX84/CGTX85 only
To Set the Clock:
1. Plug the power cord into a standard electrical outlet. The clock will flash on the control panel to
indicate that the time has not been set yet.
2. Press and hold the HOUR and MINUTE buttons until you
reach the current time. The PM indicator will light on the left
of the display.
The clock is now set!
NOTE: Pressing any button before setting the clock will cause
the clock to start keeping time from 12:00 a.m. You must set
the clock if you want to use the Delay Brew feature.
To Set the Delay Brew Time:
After setting the clock, simply press and hold the SET DELAY
button (Figure 1), and set the brew time by pressing the HOUR
and MINUTE buttons. The PM indicator will light up on the
clock display.
The Delay Brew Time is now set!
NOTE: To activate the DELAY BREW cycle, see the “Brewing Coffee Later” section.
To check the programmed time, push the SET DELAY button. The display will show the time you have
programmed the coffee to brew.

http://www.mrcoffee.com/Manuals/MANUALS/CGX20_43_62164399.PDF

There are 4 steps to fix this:

1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.

2. Press "menu" once. Your LCD screen should say Brew 0:00.

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

You have to use the "Auto-Off" feature, which is located on the same button as on/off:
The automatic shutoff time (ASO) can be
programmed to shut off immediately after
brewing (0:00) or up to 4 hours later. The
default shutoff time is 2 hours.
Press and hold the On/Off button to display
current shutoff time. To change the preset
time, press and hold the On/Off button until
the red power light and LCD display begin to
flash. This signals that you have entered the
Set automatic shutoff mode. Set the time
you want coffee to begin brewing by
following the instructions in “Entering Time
Set Mode.”
When the coffeemaker shuts itself off, two
tones will sound.
NOTE: Automatic shutoff may be
programmed either before or during coffee
brewing. If you program the auto shutoff
time after brewing is completed the unit
will automatically account for elapsed time.
For example, if you set the auto shutoff for
40 minutes and 25 minutes have already
elapsed, the unit will shut off automatically
after 15 minutes (40 minutes minus the 25
elapsed equals 15 minutes).

-Tha Mp3 Doctor

In order:
1 and 2) Clean the coffeemaker by puring in 1/3 caraffe vinegar, and 2/3 caraffe water. Either use the self-clean light or brew it as if it were regular coffee - just press the on button and then press the self-clean button, and it will begin.
3)
The Automatic Shutoff Time can be programmed
anywhere from immediate shutoff
after completion of the brew cycle up to four
hours. When the coffeemaker shuts itself off,
two tones will sound. Four hours is the default
time. The 0:00 setting shuts the unit off immediately
after brewing is complete. To check the
current setting, press the “On/Off” button and
the Automatic Shutoff Time will be displayed.
To change the preset time, press and hold the
“On/Off” button until the red “power” light
begins to flash. This signals that you have
entered the “Set Automatic Shutoff” mode.
Press the “Hours” and “Minutes” buttons
to scroll forward through the digits until
desired time appears. The first setting which
appears is preset at “4:00” and the next
display will be “0:00”, since four hours is the
maximum Automatic Shutoff setting. Pressing
and holding either button will allow you to
scroll continuously, slowly at first, and then to
accelerate to the rate of about three digits per
second. As the desired time setting approaches,
release the button and then press repeatedly
to advance one digit at a time.
The Automatic Shutoff Time (ASO) may be
programmed either before or during coffee
brewing. You may also re-program the ASO
time when brewing has been completed. If you
do so, the Automatic Grind & Brew™ will automatically
account for any time that has already
elapsed after brewing. For example, if you set
the ASO for 40 minutes and 25 minutes have
already elapsed, the Grind & Brew™ will shut
off automatically after 15 minutes (40 minutes
minus the 25 elapsed equals 15 minutes).

Good luck!

-Tha Mp3 Doctor

Unplug the unit for 30 minutes or longer - it should reset the coffeemaker and the clean light.

I got one of these for xmas, and I was able to program the pre-brew option.

First, turn off the machine.
On the front of the machine, there is series of 5 buttons. (From left to right, they are: Small Coffee, Large Coffee, Pre-ground Coffee, Hot water and Descaling.)

While holding down the 1st (Small coffee) and 4th (Hot water) buttons, turn on the power.
Wait 3-5 seconds before releasing these two buttons. You machine is now ready for programming.

Below the 5 buttons are 4 small lights. If the second light from the left is red, the machine is already programmed to pre-brew. If the light is not red, do the following:

Press the Coffee button (2nd button from the left) once and the second light from the left should glow red. This turns on pre-brewing. (Pressing the Coffee button again will turn off both the light and the pre-brew option.)

Now turn off the power for at least 5 seconds. The next time you turn the machine on, it should pre-brew the coffee.

The process worked great for me the first time, but when I wanted to program the machine to not pre-brew, I had to go through this process a couple of times. Not sure why, though. :-)

Kathy