Paperport System error occured in external link module eztext.g32 ocr problem:

Others who have had similar issues (based on Microsoft Technet and Microsoft Answers site) have reported that there was a folder in the Paperport initialization that caused the issue. More specifically, they found that it was a file in that directory, but the file type varied.

Check the error in the Event Viewer

(Control Panel\All Control Panel Items\Administrative Tools\Event Viewer.lnk)

Go to the Windows Logs and check the Application and System logs to find the details of the error.

Hope this helps.

Brother has the software and drivers that came on the CD-ROM on their support site: http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc465cn_all . Select your OS and the language in the menus. Download the full software from the first link (at least on the Win7 drivers list) to use all of the features of your printer. If you download just the drivers, the buttons on the multi-function printer will not trigger any action by the computer. If you need the manual, the link is: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_top.html?reg=us&c=us&lang=en&prod=mfc465cn_all . Again select your language.

However, any third party software that was on the disc will not be available. (The OEM copy of PaperPort SE with OCR was on the CD for Windows systems.) You'll need the original disc or to replace the software with the full version if you use it. (You would need OmniPage to replace PaperPort SE with OCR. PaperPort and PaperPort Pro do not include OCR capabilities.) There are other programs that do this as well.

I hope this helps.

Cindy Wells
(Brother does not offer replacement install CDs for printers.)

I'm getting that exact error running ControlCenter3 on a Vista 64-bit with SP2 platform but only when I use the OCR option. Haven't found an answer yet but it was working about a month ago (I don't do OCR very much). I'll post an answer if I find one. Errrrr, System Restore here I'm come :-(

1. faq000559_002 When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
   
2. faq000093_012 What is MFL-Pro Suite Software?
   
3. faq002613_000 When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
   
4. faq002561_000 How do I configure or change the settings of the ControlCenter 2 or 3 scanning options?
   
5. faq000562_002 When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
   
6. faq000563_002 When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
   
7. faq002620_008 Windows® 7 Support Information
   

I deleted all Brother programmes from by PC, cleaned the registry and used the Brother Uninstall programme first. (I restarted the PC after each deletion)
Then I reinstalled the latest Brother printer driver software without the PaperPort SE 11 programme.
Then I installed the Paperport programme separately.

It worked.

Thanks

Yiou need to use ScanSoft Paperport OCR software.

You are correct in that paperport 9 will not work on Vista and paperport 11 is the alternative. I called about a similar model and the guy at Brother told me that paperport 11 is included on an updated cd from brothermall.com for some models. It was only about $3 so you might want to check for your model. Hope this helps.

Unfortunately, the newer version of PaperPort has left the traces in the registry. You can try to manually search and edit the registry or try one of the PaperPort Removal Tool options.

Backup your computer before trying the following steps. To edit the registry, make sure that you are using the account with Administrator privileges. Click Start and choose Run (for Windows versions 7 and down). For Windows 8, 8.1 and 10, click the Start button and type run. (With Windows 10, you can also right click on the Start button and choose Run.) Type in regedit. Use the Edit > Find command to search for PaperPort keys. Export the key to a file with the File > Export command. Then delete the key. You will need to restart the computer after closing regedit to load the new registry.

Alternatively, try one of the Nuance PaperPort removal tools. See http://nuance.custhelp.com/app/answers/list//p/26/kw/What%20are%20you%20looking%20for?#s=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 . for links to the removal tool for various versions of PaperPort. Note: if you have a CD with PaperPort 9, it will have the PaperPort 9 removal tool in a sub-directory. You will need administrator privileges to run the removal tools. This is a much safer option than regedit for most users. However, you need to know which version of PaperPort was installed. I'd try the PaperPort 9 unistall tool first. The last time PaperPort was installed, the system probably checked for updates and some patches were applied.

I hope this helps. You may want to clear the temporary files as well by using a Disk cleanup option. From File Explorer, right click on the hard drive icon and choose Properties. In the General tab, you will see an option for Disk Cleanup. After doing a basic cleanup, consider going back and press the Clean Up System Files button to get rid of more temporary files.

Cindy Wells

You can find documentation form Kyocera Printers here, though it barely mentions anything about their OCR feature:
http://usa.kyoceramita.com/americas/jsp/Kyocera/home.jsp

The OCR feature is only an image quality setting, producing a more black and white high contrast image rather than a grey scale image.

I'm using our Kyoceras to email the images to a server where "send mail" processes the image and runs OCRopus, an open source Google funded OCR project, to read information from the scan.

I'm finding there are many Virtual ReScan solutions, like Kyocera's OCR feature, VRS software produces OCR optimized images, though I haven't found an open source VRS project.

If you have lost the cd you can order another one from brother support (expensive!)

Have a look at eBay. Buy a defective mfc. Make sure that the cd is part of the offer.

If you want to use ocr only go buy omnipage software (scansoft). paperport includes a light version of the omnipage engine