Using an Omni 3730 machine. In a hotel. A 9 is required to dial out. How can I program the Omni to dial a 9 before it dials the bank number?

If you can receive but not send, maybe the number you are sending to should include some pauses, especially at the end of the number. If you have a good dial-tone when you do "On-Hook" then there is nothing preventing you from sending on the machine end. Has the phone system just gone digital? You may need a filter to translate pulses properly. Can you call your cell-phone using On-Hook dialing? I would say there's nothing wrong with the machine. But you'll get blamed for the communication problem in any case. Try manually dialing using On-Hook dialing (turn your Monitor sound up high) and listen for some kind of message. It's a number or line problem. Did they just start requiring an 8 or 9 to be prefix-dialed to get "out?" Or stop requiring it? Maybe there is a prefix number programmed through the default menus that you don't need anymore.

first check the phone line it self. take all phone lines out of the credit card machine, and unplug the power to machine. now take a telephone with a phone line attached and plug that into wall as if you were making a call on that phone. check for dial tone. if you have a dial tone, make a call. do you require a 8 or 9 to dial out? you terminal may not recognize that.
also if you do have dial tone do you use digital or analog phone lines? you need analog for terminals. if you have a fax line you can connect the terminal to fax via phone line. if this does not work contact phone co and ask what type of lines you have, you can also connect most terminals via Ethernet.

You have neither a 7730 (the category you asked in) or a 7433 phone sytem. If your phone is really a 7433, you have a TD phone system. Which "speed dial numbers" are you trying to program? System speed dials, are stored in system program 001 and consist of a 3 digit number (may be 2) with a "9" in front and the number as you would dial it from the keypad. Personal speed dial numbers depend on the button you're programming it onto. If it's a button with a light, you dial "2" in front of it. If not, you don't. So, Program 99, button, and either 29 + number STORE or 9+number STORE programs a personal speed dial.

There are other programs to store under the tone pad keys. Those features are covered in your User's manual for the TD system.

Carl

Depends on the hotel.
Some have a specific dedicated line that allow direct dial (no 9). Some block long distance calls and required the use of a calling card.
Otherwise, dialing 9 should work.
Can you hear the dial tone? What kind of sound do you hear when it fails? Is ti list a fast busy signal? Or do you just hear nothing?
If they have the speaker off, try to call your cell phone from the FAX just to see if it can make an outbound call at all.
Also, try tracing the wire from the fax machine. Make sure it is plugged into LINE and not PHONE. (or the jack with the picture of a wall jack, not a picture of a phone). Some hotel patrons disconnect FAX machines to use the phone line on their laptop modem and then neglect to properly reconnect the fax machine. Also make sure it is connected at the wall.

it needs reprogram or double check it has 9 or 8 dial out in front of main#.
there are so many reasons for that.
call your processing company and let them fix it.
Thanks

http://www.gorillapaper.com/verifone-vx510-le.html

Is the hotel line going through a switchboard? If so you might need to add a 9 or whatever number is required to dial an outside line, to the number it tries to dial.
Or maybe it's the opposite. Maybe at the office it's dialing out and it's set up that way and at the hotel it might be a direct line and you will need to remove the 9 or whatever number is required to dial an outside line.
Or the line quality is too low.
Or maybe you need a microfilter if the line has adsl broadband on it.

MEMORY
Each memory button is capable of storing phone numbers up to 16 digits. Memory
locations 0-9 require you to press the mem button for access.
STORING A NUMBER IN MEMORY
1. Pick up the handset, and press the store button.
2. Dial the number to be stored (up to 16 digits).
3. Press store again.
4. Press a memory location button 0-9, and hang up the handset.

INSERTING A PAUSE IN THE DIALING SEQUENCE
Use the redial button to add pauses to a dialing sequence, for example after you dial
9 for an outside line. A pause is approximately 4 seconds long.

CHANGING A STORED NUMBER
To change a stored number, you just replace it with a different number using the
procedure for storing a number.

DIALING A STORED NUMBER
1. Pick up the handset, and wait for a dial tone.
2. For numbers stored in memory locations 0-9, press the mem button, and then
number of the location in which the desired number is stored

You may have a broken unit.

Program Thomson Consumer Electronics (GE?) 2-9316A Speaker Phone (what we found works)
To program:
1. press speaker or lift handset.
2. press STORE
3. dial the number to be stored
4. press MEMORY DIAL
5. press location (0-9 on keypad or 1 of the 3 emergency quick dial)
6. press speaker or hangup.
To dial emergency numbers:
1. press speaker or lift handset.
2. press any of 3 emergency quick dial
To dial stored numbers:
1. press speaker or lift handset.
2. press MEMORY DIAL
3. press location (0-9 on keypad)
Does anyone know how to add PAUSE in a stored dial string?

MEMORY

Store as many as 12 numbers in memory for easy dialing. Three can be stored in the Emergency Quick Dial locations, and nine additional numbers can be stored in the numbered keys (1-9).

STORING A NUMBER IN MEMORY

1. Press SPEAKER (or pick up the handset).
2. Press STORE.
3. Dial the number to be stored (up to 16 digits).
4. Press STORE button.
5. Press a Memory Location (1-9 on the keypad), or an EMERGENCY QUICK DIAL button.
6. Press SPEAKER (or hang up the handset). 7. Record the phone number on the memory directory (located under the plastic cover).

ADDING A PAUSE TO THE DIALING SEQUENCE

Use the REDIAL button to insert a delay in the dialing sequence when storing a number, for example, when you need to dial 9 to get an outside line. Press REDIAL at the point in the dialing sequence in which a pause is required.

CHANGING A STORED NUMBER

Change a stored number by replacing it with a different number.

DIALING A NUMBER FROM MEMORY

You can dial numbers from memory when using the handset or speakerphone. When you get a dial tone, press the MEMORY DIAL button followed by the memory location (1-9) for the number you want to dial.