Samsung LN52A550 LCD TV Logo
Posted on Mar 14, 2009
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I have issues with my unit. Sync problems

It freezes and becomes unresponsive, I have to manually shut it down, (pull the plug). Most of the time the audio with work but no picture (black screen) and I have 2 turn it off and on.

I have At&t U-verse with HDMI cable

1 Answer

Mike Matkovic

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  • Expert 125 Answers
  • Posted on Mar 14, 2009
Mike Matkovic
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Joined: Mar 07, 2009
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Are you sure it's the TV and not the video source ? Have you tried other video sources ? You can also try to switch over to component cable. The red/green/blue colored cable. You only need HDMI for blu-ray to get the 1080p. If your TV is only 1080i then you don't even need to use HDMI. Also, some sources actually look better with a component cable compared to HDMI. Give it shot. 

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Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
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Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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