I changed desks and the phone here has a password that belonged to an ex employee. Nobody at my company knows how to fix so i can check my messages and change my voicemail.
To keep your voicemail messages secure most vendors keep this is an administrator function or at least a technician level change, you will need to contact your system admin or your Phone vendor to reset your pass-code.
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Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then. First
thing, these new employees have the extensions of the old employees correct,
otherwise more changes that what I gave you here will not work properly,
example when you hear Press 1 it went to Joe, and Mary is where Joe used to be;
that will work. But it Mary is where Steve used to be, pressing one will go
where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR
tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be
changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure
that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change
if required... same steps to get into the trees and prompts.
Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.
There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.
got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.
Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.
First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?
Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.
The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
->TERMINALS&SETS and Enter
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!
Hi....go to www.phonserv.com and you will find the answers to just about all your questions for this phone....I could send you a copy of mine if you like just send me your email or go to the site yourself and print one...its very handy....
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