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Posted on Mar 11, 2009
Answered

Paper Mismatch Everytime I try to print I get a Paper Mismatch error and have to press OK to cancel the job. I checked the paper size, removed the paper and replaced it. I tried printing on an envelope and changed paper size to custom and still got the mismatch error. The paper in there now is 8 1/2" x 11". It is set for this size paper.

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  • 2 more comments 
  • Anonymous Apr 01, 2009

    I have paper size mismatch problem also. I have wasted a lot of photo paper and ink trying to get the correct sizes for 4x6 prints also 5x7 and 8x10. there is no line up between the paper and printer. This problem is very annoying and expensive.

  • Anonymous May 07, 2009

    I have the same "Mismatch paper" problem on a HP C5580 All in One printer. I'm trying to print envelopes from a Hallmark Card Studio Deluxe program.

    I have tried everthing HP support has suggested. This printer is 3 days old and I think it may be going back to Best Buy.

    Is it the printer, the software or the card program? Will uninstalling and reinstalling the printer help?

    HELP!



    Gloria

  • CampinFamily May 11, 2010

    where is the paper size set? on the local printer or on the comptuer?

  • Lisa Morgan
    Lisa Morgan Feb 16, 2019

    I have the same issue, used it twice and haven't been able to use it since. Envy 5500 series all in one 5055

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  • Posted on May 04, 2009
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I had this problem on the 6300 and was able to fix it by doing the following:

After selecting print, select preferences.
Select the Features tab.
Under Resizing Options, select "Custom" from the drop down menu.
Put in the custom dimensions of the paper on which you are printing.
Save it under a new name (e.g., "Invitation")

When it is time to print,
Select "More" from the drop down tab under Resizing Options.
At the bottom of the list of those options, you will see your custom sized saved.
Select it, and happy printing.

savvyvvas

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  • Posted on Aug 04, 2013
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Paper Mismatch Solution
I've FINALLY fixed this problem. Go into Machine Settings and scroll to and select Auto Continue. I've had this problem with one of our PCs with the printer since we got it. I've just got a new main PC and it started doing it with that. Changed the settings in terms of paper size, etc, didn't make any difference. Then I saw the Auto Continue choice and selected that and now everything prints without having to go to the machine and press the button to over-ride the mismatch error. Thank goodness.

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Hp j6480 printer wont print keeps sending a paper mismatch message
Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error. The message saves paper and ink by preventing print jobs from accidentally printing on the wrong paper. For example, the print job might be for a 101.6 x 152.4 mm (4 x 6 inch) photo, but there is letter-size paper loaded in the product. The error message displays to make sure that ink is not wasted on the wrong paper type. try this out , disable the automatic paper type sensor.
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  2. Make sure that your product is in the Name drop-down list box, and then clickProperties .
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I REPLACED MY INK CARTRIDGES. I WAS PROMPTED TO
Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press Enter on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
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    Use the HP product software, also known as the printer driver, to change the print settings for your paper size and type depending on your version of Microsoft Word.
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    2. Make sure that your HP product is in the Name drop-down list box, and then clickProperties .
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    4. Select a paper size from the Size drop-down list.If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
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    7. Change any other settings, and then click OK to close the Properties dialog box.
    8. Try the print job again.
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