Question about NorStar Lands Phones
There is one line in my office that will not transfer to voicemail when a call is unanswered. The phone will ring indefinitely. However, if the phone is set to forward to voicemail automatically (feature 984) the calls transfer to the appropriate mailbox as they do on all the other lines. How do I fix this?
Ok, do you know how to get into system programming?
If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.
Voila, that set will now goto voicemail.
Posted on Mar 25, 2009
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Posted on Jan 02, 2017
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Check your Voicemail
Just in case anyone still has difficulty in finding the instructions.....
Set Up your VoicemailBefore your phone can receive voicemail messages, you must set up a 4-10 digit passcode and record a personal voicemail greeting.When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.1. Press and hold the 1 key.2. Follow the system prompts to create a password and record a greeting.
Best of luck!!
When you receive a voicemail message, a
notification with a voicemail message icon
appears at the top of your screen.
• At the voicemail notification, select Call to call
your voicemail number and follow the system
prompts to retrieve the message.
Select Ignore to clear the notification without
checking messages. The notification icon
remains on top of the screen until you listen to
• When only the voicemail message icon
appears on top of the screen, select
Voicemailand follow the system prompts
to retrieve the message.
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