I have call waiting and caller ID through my phone company. I have two Uniden phones--EXA17980 and EX15160 cordless phones. Both phones should display the caller ID while I am on the phone with another call. I do have a display if I am not on the phone. This does not happen. How do I display caller ID while on call waiting?

The EXI3246 is capable of displaying the caller ID information, and automatically will do so if the information is present. However, most phone companies charge extra to provide this information.

Contact your phone company, some companies actually block caller IDs

Caller ID with Call Waiting is available by subscription from your Telephone provider. With this service, you will be able to view incoming caller information while on a call with another user.

This will allow you the ability to select to talk to this user and put your existing party on hold or make the decision to ring them back.

But, you must contact your Telephone provider and subscribe to the service.

Here is the link for the User Guide: http://www.uniden.com/pdf/TRU9380-4om.pdf

Remember, If you subscribe to Caller ID from your phone company, your phone will show you the caller's phone number and name (if available) whenever a call comes in. If you subscribe to both Call Waiting and Caller ID, the phone also shows you the name and the number of any call that comes in while you're on the line.

• Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .
  
  
• Is the battery old? - Replace the battery.
  
  
• Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.
  
  
• Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.
  
  
• Do you have Caller ID service with your telephone company - In order to receive Caller ID records, you must subscribe to the standard name and number Caller ID service available through your local telephone company. If the Caller ID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.
  
  
• Caller ID shows up after second ring - Be sure to wait until the second ring before answering. Caller ID signals comes through after the first ring, if caller pick ups phone too soon Caller ID signal will not be transmitted to the handset.
  
  
• Confirm that caller ID is still working on that particular line by checking another phone on the same line - If Caller ID is not coming through contact your phone company provider.
  
  

If this does not fix your problem, contact your authorized Service Center.*

You'll need to call your phone company. (Qwest, BellSouth, SBC, it depends on where you live)

Call Waiting ID (or CID-on-Call-Waiting) is a separate feature, possibly with an extra monthly charge, but possibly it just needs a free activation

Its one of two things.

1) the phone company needs to correct the caller id signal sent to your phone, or
2) the base unit is going bad and cannot proccess the caller ID signals.

Call the phone company and ask them to check your caller id coding first.


Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/sean_54c3a3dc48a7773c

Follow this link for the user manual and see Using caller ID, you must subscribe to Caller ID with your phone company for this to work. http://www.uniden.com/pdf/DECT1580om.pdf

What is the model ?

Some phones are not equiped to pick up call waiting caller id. check the box or look up your model number on the uniden site. The call waiting caller id only shows up on the phone that is in use at the time of the call.

This is a feature from your phone company you may have to pay extra for. Caller ID information is normally transmitted just after the first ring. When you are using call waiting there is no ring.