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Posted on Mar 07, 2009

Creative Labs Zen Mosaic 4GB Black

Shut down - Frozen - tried reset - computers won't recognize it even to charge

  • 4 more comments 
  • dfatman Mar 20, 2009

    player operating fine and just frozen up and will not shut off and my computer does reconized it as being connected.

  • jwhello Mar 23, 2009

    zen mosaic is frozen in shutting down mode will not recog even replugging it into the computer

  • Anonymous Mar 27, 2009

    Frozen on, computer will not recognize, can't recharge

  • Anonymous Apr 02, 2009

    i thought i t might be my lap top, but it won't even work on my desk top is there any hope

  • Lorena78232 Apr 13, 2009

    Yeah dude. I had music on mine already, and then i had to do this thing on my computer that completely removes all files and downloaded links, like limewire, creative central etc. So i re downloaded creative central and all of that ****. Then i spent a few hours downloading new music from limewire, and i tried to transfer it to my zen and it says "player is not connected" or something like that under "transfer"

    but the transfer button isnt even clickable unless theres something plugged in. So idk. someone should help me out...?

  • bbola_baby May 03, 2009

    the screen won't turn on its shut down completley

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  • Contributor 10 Answers
  • Posted on Feb 08, 2010
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Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

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Related Questions:

2helpful
1answer

My creative zen mosaic not power up

Hey, did you get it working? Erm, anyway thats just happened to mine, its easy all you have to do is press the reset button on the side, hopefully it'll work!
Good Luck
3helpful
1answer

My Creative Zen seems to have frozen up on me.

Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.
19helpful
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Zen mosaic frozen on charging screen

Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,
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Zen mozaic is frozen

Calm down and wait till it's battery will be empty. :) Then charge it in computer and then it will be not frozen. 
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Zen v plus 8g

If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.
0helpful
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Frozen

Try to download the "fixer" from Creatives homepage.
0helpful
1answer

Creative ZEN 4GB

ive got the same thing
basicly i cant turn it on rebuild dont work and my comp cant find mine but my brothers works perfectly
0helpful
1answer

Frozen

I have the 8gb Zen and I usually end up with a frozen screen when I upload music. I unplugged the Zen and then use a needle to reset the player. It located at the bottom right.
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