Question about Apple 13.3 MacBook Pro Notebook Computer Z0GL-0002 Notebook

1 Answer

My Macbook pro turns on but then gets stuck at the Apple logo with the loading gear and never finishes loading.

When I attempt to turn on my Macbook pro it loads to the Apple logo and loading gear but then it never finishes loading. I am unfamiliar with Macintosh so advice for the layman would be appreciated.

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 52 Answers

See if you can start your Mac in safe mode:

Shut down your Mac and wait 10 seconds.

  1. Press the power button.
  2. Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.
  3. Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
To leave safe mode, restart your Mac normally without holding down any keys during startup.

If you can boot in safe mode, you have something on board your computer that's interfering with startup. If you've recently installed software, system extensions or 3rd party preference panels (Adobe and Microsoft stuff is notorious), try to disable or de-install it. If you can't get booted in safe mode, you may have a hardware or memory problem that might require technical repair. Repost your progress.

Posted on Dec 22, 2013

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 1 Answer

SOURCE: APPLE MACBOOK

If you get the Apple logo with spinning lines underneath it but not getting past this stage then the hard disc is being seen but something is failing in the boot process, causing it to stall.
Most likely this is a case of incorrect file permissions which is easily solved.
There are 2 ways of doing it, depending on whether you have an OS X install disc to hand or not.
IF YOU DO HAVE AN OS X INSTALL DISC:
Insert the disc into the DVD drive, power on the Mac on after hearing the chime hold down the C key. This forces the Mac to boot from the DVD. After a few minutes you'll get a screen asking which language you wish to use as the main language; select English or whichever is appropriate for you.
On the next screen the Installer box will appear. Ignore this and instead on the menu at the top of the screen select Utilities -> Disc Utility. Once this has loaded select your hard drive on the left hand pane and then first click "Repair Disc" and once that has finished click "Repair Permissions".
Once these have completed successfully reboot and OS X should load up fine.
IF YOU DON'T HAVE AN OS X INSTALL DISC:
This is a bit more tricky. You have to boot into single user mode. To do this power on the machine, and after the chime hold down Cmd (Apple key) and S together. The screen will turn black and an a load of white text will start appearing and scrolling upward as the system loads. Basically this is what happens behind the Apple startup logo, only in single user mode rather than multiple user mode.
After a few moments the text should stop scrolling and you should see a prompt which looks similar to:
localhost: / root#:
Note that localhost is the name of your computer so will possibly be different to "localhost". At this point type the following EXACTLY including spaces, capitalisation and dashes etc:
/sbin/fsck -fy
now press enter, then type:
/sbin/mount -uw /
now press enter then type:
diskutil repairPermissions /
and press enter. It may take a few minutes to repair the disc's permissions, but once complete you should have the 
localhost: / root#:

prompt again. Now type:
reboot
and hit enter. The system will then reboot and should boot into OS X without issue.

Posted on Sep 23, 2008

  • 14 Answers

SOURCE: macbook start-up

most cases you only need to re-install the operating system.
try unscrewing the ram door in the battery compartment(will not void apple warranty) pull the tab to remove the hard drive then re-insert it,then piece back together.and power up to see if it is the same prob upon booting(that rules out a bad drive)if prob stays follow the steps to re-install the operating system

Posted on Aug 10, 2008

keithd2704
  • 56 Answers

SOURCE: My MacBook will not load

Since you do not have the original OS CD's you will need to obtain a replacement copy of the OS from Apple, there are some corrupted files within the system and it will need to be reloaded.

Reloading the OS should not affect any of your data files, however be sure to read the screen prompts so that you do accidentally tell the OS to reformat your HDD. Once you have restored your OS files and get the system running again, you WILL need to reinstall your application software, so if you had say MS Office for Mac installed, you will have to reinstall it for it to work again.

Unfortunately, this is your ONLY solution if you want to recover your personal data from the system.

Hope that this helps you out. If you can, see if there is a Mac Users Group in the city you live in and try to borrow a copy of the OS from someone to reinstall it.

Cheers,

Keith

Posted on Dec 11, 2008

MacAppleTech
  • 206 Answers

SOURCE: Grey Screen Apple Start up issue

It appears there may be a possible startup item or issue with your firmware, which may be causing this issue, so I am going to provide some procedures in order to help you resolve this gray screen issue. But first, let me help you remove that disc first:

font.f1 {font: 13.0px Myriad Pro} font.f2 {font: 14.0px Myriad Pro} Procedure #1 - Ejecting CD from drive
Here are some steps I recommend you try to resolve the issue with the disc not ejecting properly

• Reboot your Mac
• Hold down your Mouse button(s) prior to the Apple Chime
• Keep holding the mouse button down while your Mac boots up
• The disc should eject before you reach your Desktop
• When it does, simply release your mouse buttons.
-------------------------------------------------------------------
If this does not help resolve ejecting the disc in your Macbook's drive, you are going to have to take more of a command-line approach:

font.f1 {font: 12.0px Helvetica} -EJECTING DISC USING TERMINAL-

From your Desktop:
•Click anywhere on a blank space on your desktop. Now you should see Finder listed near the Apple menu icon.

• From the Finder menu, click on Go, then Utilities from the
drop-down menu. This will take you to your Utilities folder.

• Locate and open the Terminal utility
• At prompt, type: drutil eject

• Now
press the Return key on your keyboard

(NOTE: If you have a CD/DVD drive with a tray, type: drutil tray open press the Return key on your keyboard )en
• This command line should eject the disc from the drive, unless there are mechanical issues with the drive within your Macbook.
---------------------------------------------------------------------
At this point the disc should be ejected from your Macbook. If this is the case, then I will now need to direct you back to Safe Boot mode, but with a little twist, from what you may have tried when you last when to Safe Mode:
-----------------------------------------------------------------------

I am going to have you take your Mac into Safe Mode to see if we can't remove a possible folder(s) that may be affecting your Mac's start up function.

Try these steps:
-SAFE BOOT MODE-
• Reboot your Mac
• Upon restarting your Mac, press the Shift key.
• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.
• Allow the Mac to continue booting up. Also this may take a little while.
(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)
• You are going to enter the Safe Mode (which looks like your main desktop environment the only difference is certain start up items are disabled.)

• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems
• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.
• Remove all of those folders to the Trash.

*Reboot your Mac normally and see if you can access your normal User desktop environment.

--------------------------------------------------------------------------------
Post back to me, if these particular Safeboot procedure does not help. Thanks!

Regards,

-Mactechtrainer



Posted on Feb 02, 2010

Macs R We
  • 481 Answers

SOURCE: help with my macbook air, it shows only the apple

Power the machine down. Press the power button to turn it on. After you hear the startup chime, press and hold the shift key. This will trigger an extended file system check and a safe boot. Continue holding the shift key down until you see the spinner, then you can release it. If it doesn't boot completely after this, you will have to bring it in to an Apple-certified tech for repair.

Posted on Apr 03, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MacBook Pro does not start. Gets stuck on the apple logo


Have you tried a PRAM start?
Switch machine off. Restart> when you hear the first Chime, hold down the following four keys at the same time (tricky but can be done) ALT>CMD>P>R. Keep them held down until you hear the second Chime then release.

Feb 02, 2015 | Apple 15.4" MacBook Pro Notebook Computer...

1 Answer

My mackbook fell and wont turn on


Hard to answer without more details. If the apple logo turns on but then the operating system do not load, the problem possibly is your hard disk. It may be also a memory module that got displaced.
You have to un-screw all screws at the back and verify that your memory modules aren't dispaced, or a power cord/connector disconnected. In case this also fails, you have to carry your computer to a professional tech service.

Feb 22, 2014 | Apple MacBook Pro Notebook

1 Answer

My macbook is stuck on grey screen and spining wheel with apple logo


cannot find hdd. try starting with system disc and holding down c key

Feb 17, 2014 | Apple MacBook Pro Notebook

1 Answer

Macbook stuck on load up screen


When you say "load up screen", I assume you mean the Apple boot screen (it has the apple on a gray background).

You might try resetting the PRAM on the macbook.
You can do this by pressing and holding the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

So, turn the macbook completely off. Turn it on and immediately press and hold the Command-Option-P-R keys until the computer reboots and chimes. Once it chimes, release the keys. Your system should boot normally.

Jan 19, 2014 | Apple MacBook Pro Laptop Computer with...

1 Answer

My MacBook Pro was acting a bit strange; some websites wouldn't load such as Google, yet Facebook would. So I updated it then coming to the automatic turn on after the update my laptop gets stuck on...


This sounds like a possible filesystem corruption, possibly due to a bad update from Apple. What is the error that "Disk Utility Repair" gives you?
You may be able to take it to an Apple store to get your data restored, as they (sometimes) have special tools that scrape the existing data from the filesystem even if the metadata is corrupt.

Jun 18, 2013 | Computers & Internet

1 Answer

Macbook pro problem


Put the installation cd in your drive, and boot while holding down the C key
then open up "Disk Utility", and choose repair permissions

Oct 17, 2012 | Apple MacBook Pro MB991LL/A 13.3-Inch...

1 Answer

My MacBook Pro is stuck on the grey start up screen with the apple logo and a spinning circle. Sometimes it gets to a probationary circle with the spinning circle.


Unfortunately, this sounds like a problem with your hard drive/ logic board. To Fix This You Will Need To Go To The Apple Store And They Will Most Likely Have To Replace Or Repair It. the Process Takes About 2 Days - 1 Week (Just To Set Expectations.) :(

Aug 28, 2012 | Apple MacBook Pro Notebook

1 Answer

Ipod won't mount, and show in itunes. Ipod 30GB Video will not load songs, pics, or movies. I have a macbook pro, itunes is updated. Ipod will not restore also. I also tried clearing the drive, ipod...


Putting iPods with a Click Wheel into disk mode
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
  5. Then attempt to restore.

Apr 12, 2010 | Apple iPod MA446LL/A MP3 Player

1 Answer

My MacBook will not boot up


go to bios setup load optimal defaults.
then save.

Nov 12, 2008 | Apple MacBook Pro Laptop Computer with...

Not finding what you are looking for?
Apple 13.3 MacBook Pro Notebook Computer  Z0GL-0002 Notebook Logo

225 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Computers & Internet Experts

marty morrison
marty morrison

Level 2 Expert

26 Answers

Paul Carew

Level 3 Expert

3416 Answers

tylerbell49

Level 1 Expert

19 Answers

Are you an Apple Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...