Reset Voice Mail and Password

There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or
setup or delete your mailbox.

Carl

When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.

Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.

Carl

The phone is stupid. However, there could be a voice mail feature in the system the 7730 plugs into. Panasonic makes both internal and external voice mail systems that attach to the various KX-T systems.

Carl

You log into the system owner's mailbox (999) and follow the prompts to edit the mailboxes. One of them will let you reset the password.

Carl

A Panasonic 7730 phone operates on 18 different Panasonic Key Systems. There are 5 or so different ways to record a message...which one is yours?

The 7730 was first delivered with the TA-824 system. It has the ability for announcements via DISA, which was built in to the USA versions of the TA. It's recorded or changed via the master phone and PROGRAM 911.

A Panasonic TVA or TVS voice mail system does auto attendant functions. It can have both company greetings and custom service messages. Those are changed via mailbox 998, the message manager's box.

Last, the newer system also have "bulit-in" voice mail boxes. Those greetings are recorded by 722xx commands.

Carl

The 7730 is a PHONE. It connects to a Panasonic PHONE SYSTEM CABINET and Panasonic VOICE MAIL SYSTEM. The voices you hear are stored in the VOICE MAIL SYSTEM and it varies by model number and installation. Typical messages are stored in CUSTOM SERVICE menus, of which there are
100.

It is changed by accessing mailbox number 998 as message manager.

Carl

Try finding out what's playing the message and change it :-)

It could be the DISA card from a TA-824, or it could be the Custom Greeting or Company message from a TVS or TVA voice mail system, or you could be talking about the "on hold" message that's plugged into the MOH port of the Panasonic system.

Once you find out, you can change a DISA message from the first extension 101 by following the programming, or from the Message Manager's mailbox (998) of the VM system, or the file recorded in the on-hold device.


Carl

If you are using a Panasonic brand voice mail, the "3" (delete) key works.

Carl

There are two extra mailboxes in a Panasonic brand voice mail, one for the message manager and one for the sytsem manager.
You reset passwords from the system manager's mailbox. Dial into the system and key in the codes to get to the system manager's mailbox. and select option 6 1 1 and the mailbox number. One of the options will be to reset the password :-)

Carl

Did you have a password that is easy to guess? Someone may have changed your password on you. You will need administrative programming rights to the voice mail system to reset your password. Is there someone in the office that handles this or do you have a company make changes and additions to your system?