Dc24 broken belt. Where do I get a replacment!

Hi Jane, it's Jack at Dyson.

DC24 includes a belt engineered to last the lifetime of the machine in normal use. It's protected by a sensor which shuts off the brush bar for protection if something jams it in use. Usually, following each of the steps shown in our video guide will allow you to reset your machine:

Press the red reset button on the cleaner head firmly with something like the eraser-end of a pencil - you should hear and feel a click. The brush bar will never rotate when the machine is standing upright, so recline it into the normal vacuuming position before testing it.

Please note, the silver-coloured switch next to the red/on off switch should allow you to shut off the brush bar when cleaning hard floors or delicate rugs.



If you haven't had any success following these steps, our experts are on hand to provide further assistance. If a repair or a replacement part is needed, they can also confirm if this is covered under your Dyson warranty. When your have your DC24 to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

broken belt

This might answer your question. Belt can't be seen but there is some drive from the motor to the brush drive.
Dyson DC24 How To Replace The Brush Bar Motor

Support forDC24 Multi Floor

Because either the connection is broken or more likley the drive belt is broken or there is too much carpet fluff, cat/dog/human hair on the brush.

Hi
There is no belt to be replaced for DC24. But if you are experience loss of pickup, just follow these steps in this video by Dyson
http://youtu.be/akGLQ7UbctY

your problem seems to be the belt has snapped. Underneath the the hover there is a rubber belt that connects around the brush bar and around the motor, this belt will be broken. They can purchased from any hoover shop for a couple of pounds.

click the link below for instructions
http://www.videojug.com/film/how-to-replace-the-belt-on-a-dyson-dc25

hi hckymom. when the brush won't spin it is almost always because the belt is broken. Dyson requires you to buy a new drive belt assembly. Easy to install but expensive....usually about 70 dollars. Joe

Thanks for choosing Fixya!

You have either broken the belt or more likely the clutch easiest is to replace cleaner head assembly £75ish or call Dyson and arrange a service if you're not DIY inclined but check belt !st

You need a new belt. You can find any vacuum belt at www.vacbelts.com