We have a lexmark optra s 1625 printer. We get the message change tray 1 labels letter on the printer. and printer out of paper on the computor. Sometime pulling the tray and reinserting it will start the printing. any suggestions

Open the tray and make sure the green paper lever is set to letter mark, both at the bottom of the paper and the one on the side. And yes, if you haven't used it for 3 years, you should clean the dust that settled inside your printer over time.

Most probably the paper tray guide is not set properly. Here's a link to the Lexmark website to guide you on what to do when having an error like this. Just click on this link: http://bit.ly/c4AO17 . You can move the paper tray guide back and forth and setting it to the correct size.

The application you are using is calling for a specific size or type paper in tray 1.

For example, you have "Executive" size paper and the job needs Letter size.

Easiest fix is to make sure your "Page Set-up" matches what you have in Tray.

Failing that, you can also, open tray 1, pull it most of the way out and then push it back in. This will force a re-read of the paper size. Then press the "Green" button.

If it still happens, use the "Print To File" check-box on the Printer Properties screen and then name the print file something like "tray1fail" and send it to me at [email protected] and I'll be happy to run it through some of my file readers and tell you what the print job is looking for. There is no fee or charge for this. I actually enjoy reading print files.

Don

well with my experience with my opinion crappy lexmark printers there is a senser on the fuser behind the cover it could be jammed down saying there is paper in the fuser when there isnt try lifting it and then flicking it down a few times to work it loose so it springs back all the time and then re-assemble the printer and try it now. hope that works for you had the same problem at work with another model and that is what was wrong with it. good luck

It sounds like they changed the Paper Type in the menu settings. I cannot remember 100% where it is on this model, but if you go through the menus, you should come across a Paper Menu option. In this menu, you need to change the Paper Type for Tray 1 to Plain Paper.

3 possibilities
1) the paper size sensor in the tray(those teeth on the size of the tray) is broken
2) The sliding paper guide is not pointing precisely at Letter
3) Your paper type is set to something other than Plain Paper.

verify paper tray is set for correct paper. print the configuration menu and check the paper size for tray 1. If it does not have right size, examine the tray bottom to see if slider is in place

24X Paper Jam message displays, Paper jammed over the Pass
Thru Sensor. (The printer displays the value of X for the paper tray
where the error occurs. Example: 241 is a Paper Jam Tray 1)

That is a quote directly from the service manual. You have a paper jam, or some tiny bits of paper stuck over the pass thru sensor. Remove debris and clean out to fix your problem.

Thanks and please take a moment to rate as fixya.

I would suggest checking printer properties in the computer and ensure the paper size and source is Letter and set to Automatic Choose. Another choice may be to deleted the printer driver and re-install it. You can also go into the menu options until you get to Set factory defaults, press Select, then try the print job again.
I really suspect a program is controlling this from the computer.
To get a list of the existing printer settings, Select Menu and use the Right Arrow button until you get to Printer Menu Settings. The printed report should tell you what your actuall settings are. Maybe the default is set to Custom, instead of Letter.
The Set Factory Defaults option should fix most problems.
Good Luck John Moser

Go to Paper Menu > Paper Size > Tray 1 - note what the Auto setting states (Letter, A4, Legal, etc.) Pull the tray out to set what it is configured for. Then reinsert it & pull it out a few times, noting what the display show the Auto size show. It should match the tray's settings.

If the Display indicates otherwise, it means one of two things:

1) The "auto size sensing" board on the left may be defective. The left side of the tray has a matrix of 3 plastic tabs that stick out in certain order depending on the tray setting. If this board fails, it may show Executive or A4 when the tray is set for letter.

2) The tray may be in-between two settings. Try to readjust the tray length setting between sizes. (You will notice the plastic tabs will change order.) The last time you loaded paper it may have pushed it just enough so that it is no longer seen as letter by the auto sensing board.

I hope this helps...