We would like unanswered calls to be forwarded to voicemail but can't work out how to do this without all calls being forwarded
SOURCE: setting the date and time
All you have to do is:
Go to the main attendant phone, press Trans/Prog, then 0 for attendant, 4 for time and 1 for change time /date. Enter in the correct date and press OK, then enter in the correct time (in 24 hour format) and press OK. The time and date should now be correct!
SOURCE: How to forward incoming calls
There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
SOURCE: Unanswered calls will not go to voicemail
Ok, do you know how to get into system programming?
If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.
Voila, that set will now goto voicemail.
SOURCE: Forwarding Calls to Outside # for Nortel T7316
You can set divert for the calls to another number. Do check for the call settings and activate the divert based on situation like.. When busy. Not reachable.
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