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The gears inside are clogged with coffee grounds. The machine will need to be taken apart carefully, and the gears cleaned of the coffee. I just did mine a C3000, and you will have to be careful to remember how all the parts go back together. This takes a T15 hex key for the screws. Good luck.
One thought is to call Capresso for the recall to fix electrical cord. They will pay shipping both ways and fix any problems for free as part of the recall. Worked for me, might be too late now but worth trying.
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