NorStar T7316E Corded Phone Logo
Posted on Feb 25, 2009
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I am locked out of my mailbox

I tried feature 983 and used 120000 (also tried 1020000)
My login is 3 digits, but my extension (when people call in) is 1 digit.
It says password incorrect

I tried feature 985, and pressed 9 and got nothing.
When I tried feature 985 it just says VM 334 and the only thing I can press is ok

I dont know what to do next.

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2 Answers

formulacoop

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  • Expert 43 Answers
  • Posted on Mar 09, 2009
formulacoop
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Joined: Mar 02, 2009
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Here are a couple things to check...

Press Feature * 0 and then press you intercom button - This will identify the extension # of the phone you are using/ This will also identify any button on the phone

assumming your extension is 3 digits;
enter Feature 983 and at the log prompt enter 1020000 then press ok. This is 102 for the mb and 0000 for the password. If you get successfully logged in you can choose mbox then change and then enter your mb # . The first thing you will see is PASSWORD with RESET under password. Press the softkey under reset to rest the password to 0000. Now try to log back into your mb using 0000 as the password.

If you can't get into the admin mb with 1020000 then do this to reset the password for the admin mb..

Nortel Callpilot PSWD reset
Admin password reset
F985
enter 9
the password is- 73738767793

Let me know if you still have issues

  • Nell Bender Dec 13, 2013

    I need help.. There is no M box on my phone. I am locked out of my inbox mail. I have the 3 button under my display widow.

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  • Posted on May 16, 2009
Anonymous
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That worked and reset my admin password Thank you

Also do you know of anyone that services the Nortel phone system?

Bill

[email protected]

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Related Questions:

0helpful
2answers

We have nortel t 7316 i have been locked out of the voicemail admin. i have tried all paswords i can think of but i cannot gt in. i have tried features 983 and than its ask me for login i have tried...
Press Feature 985 - press 9 even when not listed in options. At the password prompt enter 73738767793 and answer the reset password prompt with yes. This will reset the password to default.
Read full answer
Jan 08, 2014 • NorStar T7316E Corded Phone
0helpful
1answer

Nortel phone - VM box locked contact admin - tried solutions & no luck
Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Read full answer
Jan 04, 2014 • Nortel T7316E 2-Line Corded Phone
1helpful
3answers

My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.
Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Feature 985 will show you your mailbox extension
Read full answer
Apr 25, 2011 • Nortel T7316E 2-Line Corded Phone
0helpful
1answer

My nortel n441 says locked mailbox this happened after trying to change password can you help me
Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Feature 985 will show you the extension of the phone you are using.
Read full answer
Mar 17, 2011 • Nortel T7316E 2-Line Corded Phone
1helpful
1answer

Dont know password - Mail Box Locked Norstar T7316? Tried previous descriptions - still says Mailbox Locked contact admin
Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.
Read full answer
May 04, 2010 • NorStar T7316E Corded Phone
3helpful
1answer

Mailbox locked callpilot 100
How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
Read full answer
Apr 21, 2009 • NorStar CallPilot 100
2helpful
2answers

Help finding out what my general mailbox number
Ok, first of all the general Mailbox is 100 for 3 digit extensions or 10 of 2 digit extensions.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".
Read full answer
Apr 07, 2009 • NorStar T7316E Telephone
3helpful
1answer

Mailbox problem
The following instructions will only work if your System Administrator password is set to the default. Usually the default is 0000.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
Read full answer
Oct 21, 2008 • Nortel T7316E 2-Line Corded Phone
16helpful
1answer

NorStar T7316E Corded Phone Problem - mailbox locked
You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.
Read full answer
Dec 19, 2007 • NorStar T7316E Corded Phone
80helpful
6answers

Nortel T7316E
To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit
Read full answer
Aug 21, 2007 • NorStar T7316E Corded Phone
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We have nortel t 7316 i have been locked out of the voicemail admin. i have tried all paswords i can think of but i cannot gt in. i have tried features 983 and than its ask me for login i have tried...

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