My lap top shut down and would not restart. I called the company and they said I needed to reinstall programs. They sent me two discs, but I cand get them to load.

I have a Dell Inspiron 17 and needed to restore to factory settings,called Dell customer service,they sent me a free reinstall driver,took 3 days to get here and now my laptop is like new,had to reinstall the webcam c.d.,had the disc to do it,call them.I never even registered my lap top.they did for me,it's about 3 years old,got it when windows 7 first came out,got it from SamsClub.

Check for a failing hard drive
Trying booting from the Mac OS X install disc. insert the Mac OS X install disc. press the start button, while holding down the "C" key on the keyboard
Once you are running from the disc. go to Disk Utilities select the hard drive click the "repair permissions" button at the bottom.
If you get any red errors listed or it doesn't seem to finish repairing the permissions you have a failing hard drive and it will need to be replaced.
If you don't get errors you then need to reinstall your operating system.

Press the on/off button and hold it until the computer goes off. If this is a lap top (you don't say) remove the battery. Which ever it is ... I would get it off and let it sit for a while before powering it up again. Five minutes should be ok ... but I would let it be longer. You could have a heat problem. Letting it cool over night might be beneficial.

Try to reinstall your coumputer if it dosent work call the company

Your lap top is either over heating or you have some power/hibernating options set up. If your lap top get really hot, then it's overheating issue and you will need to get it cleaned out.

If it's power options: Click Start > Control Panel > Power Options and set your options to Presentation mode.

Let me know if you have any questions.

Download the hotkey utility from the toshiba web site. I got this errorafter installing service pack 2 for xp. The hotkey utility fixed it.error appeared every time I started windows xp. Go to:http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
and go to downloads, select model and download:
Toshiba Hotkey Utility
Install and restart, problem solved. thank you, thank you...

Basically you can download Windows Vista in Microsoft web site, but you have to pay for the license.

The drivers for you computer can be downloaded to acer support website;

http://www.acerpanam.com/synapse/forms/webpage.cfm?siteid=7293&areaid=7&website=AcerPanAm.com/us

Acer also have program called Acer Recovery Media Purchase Program

if your machine is under warranty, i believe they sent you the recovery disc but you have to pay for the shipping

Hello,

You can approach this a few ways:

Cleanup A Problem Setup

• It may be as simple as inserting the original disc that came with the printer.
  If you don't have the disc, it may be included in the download found at the following link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-64285-1&lc=en&dlc=en&cc=us&lang=en&os=228&product=3177566
• As an alternate, you can find info to cleanup this error at the following link:
  http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=nps05679

An additional possibilities if the above info doesn't do the trick:

Remove PhotoGallery (you can reinstall it afterwards if you use it):

• Check to see if you can find PhotoGallery in the ADD/REMOVE programs list (in START menu / CONTROL PANEL). If you use Windows Vista this will be called Programs And Features.
• If it is listed, click on it then click on the UNINSTALL button or link (either to the right or near top of the window).
• Once removed, shut down the computer (not RESTART), wait 20 seconds, then power back up.
• The errors should be gone

If the problem persists, try the following:

• Download the Windows Installer CleanUp Utility which is free from here (about 1/3 down the page for the download link):
  http://support.microsoft.com/?kbid=290301
• Install the utility
• Run the cleanup utility (usually found on the START / (ALL) PROGRAMS menu).
• Scroll down until you see 'PhotoGallery'
• Select Remove
• Shut down the computer (not RESTART), wait 20 seconds, then power back up.

Hope this helps out,

Chris

How about just reinstalling the OS and seeing what happens. If you are running Vista it is most likely just a bad original install. You should have installation discs supplied and you should have been encouraged to make your own reinstall disc when you first run the machine. If you did not then check your handbook to find out how to do it. It will make a disc from the ghost partition on the hard drive. use this to reinstall and take drivers from one of the original discs supplied with machine

No power or computer does not turn on. Issue: No power or computer does not turn on.
Cause: No power from the computer can be caused by any of the below possibilities.

1. Connections not connected properly.
2. Third-party hardware.
3. Bad power cable.
4. Incorrect power supply.
5. Bad battery.
6. Bad power supply, power button, and/or power board or inverter.

Solution: Connections not connected properly Verify that the power connection is connected properly to the wall and the back of the computer. If the connections appear to be connected properly, attempt to disconnect and reconnection both ends of the cable. If you have a power strip (surge protector) or switch used to turn everything on at once, temporarily disconnect the computer from that switch and connect that cable directly to the wall. This will help verify that the strip or switch is not bad. Verify that the outlet works by connecting a different component to that switch.
Third-party hardware If additional hardware has been recently added to the computer it is recommend that you temporarily disconnect that device or devices from the computer to verify they are not preventing your computer from turning on. Note: If the computer was working fine before you added the new hardware, removing the third-party hardware did not resolve the issue, and the computer is not beeping but is turning on, please see our POST troubleshooting document CH000607.
Bad Power cable Verify that the cable supplying your computer is not bad or damaged by using another power cable. If you have a standard CRT monitor, this cable can be used in place of the computer power cable. If you have a portable computer or laptop, when the cables are plugged into the laptop you should see a power light or battery charge light. If this light is seen, this is a good indication that the power cable is good.
Incorrect power supply If you are building your own computer or if the computer has never turned on since you purchased it, it is possible you are using a power supply that does not supply enough power and/or the incorrect type of power supply. Verify your power supply meets the requirements of your motherboard and processor.
Bad battery If your computer is a laptop or portable computer that utilizes a battery for mobility it is possible that the battery may be causing your issue.

• If your computer powers on when the cable is connected to the portable computer but not when it is disconnected, we recommend you purchase a new battery.
• If your computer does not power on when the battery is connected and when the power cable / charger cable is connected, try removing the battery and seeing if the computer can power on with only the power cable connected. If no power is still received, skip to the final section.

Bad Power Supply, power button, and/or power board or inverter If, after following the above sections, your computer still receives no power, it is likely that a hardware component in the computer has failed. It is most likely that the power supply has failed. If you do not plan on replacing the power supply yourself or if you have a portable computer, we recommend having the computer serviced by your computer manufacturer or a local computer repair shop. If you have a desktop computer and plan on trying to repair the computer yourself, we recommend you replace the components in your computer in the below order.

1. First open the computer and verify the power connections. You may also wish to consider disconnecting the main power cable and reconnecting the power cable to make sure it has not become loose. Also verify the power button cable is correctly connected to the Motherboard.
2. Replace the power supply with a new power supply.
3. Replace the motherboard.

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