HP Photosmart Premium C309A  All-In-One Printer Logo

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Posted on May 12, 2017
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HP C309a will not scan on Mac 10.7.5

I have a macbook pro with 10.7.5. The printer is connected via USB and will print normally but the scanner will not connect when I click the scan button in the print and scan window. This printer/scanner worked normally last week on a windows PC. I can't get ink level data on the mac either so it seems that I'm sending data but not receiving data from the printer. I have installed the drivers from Apple. I have also tried to scan from Preview and Image Capture and none of these options can find the scanner.

1 Answer

solver2010

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  • HP Master 923 Answers
  • Posted on May 12, 2017
solver2010
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Joined: Feb 02, 2010
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So, why would that surprise you? Mac is much different than Windows!

5 Related Answers

Anonymous

  • 310 Answers
  • Posted on Sep 08, 2008

SOURCE: HP Director buttons greyed out in Mac OS 10.5.4; scanner can't find IMac

Hi

Reinstall the software it will work..

For installation and scanner process u can refer the user manual.

Check this one

http://www.lavc.edu/IT/Manuals/Printer_HP_Laserjet_3380_User_Guide.pdf

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Anonymous

  • 1 Answer
  • Posted on Nov 04, 2008

SOURCE: Networking HP officejet 4315 with PC and Mac

Here's how to solve the print problem from the Mac. I still haven't figured out how to solve from a PC yet.
http://discussions.apple.com/thread.jspa?threadID=1258091&tstart=191

MCSE_Fixit

MCSE_Fixit

  • 23 Answers
  • Posted on Jun 17, 2009

SOURCE: needs mac driver for hp 450c to print from macbook Pro

Goto www.hp.com

Select "Support & Drivers"

Type in your printer model "HP450C"

You will be routed to a selection list, where you will be able to download the MAC drivers.

I recommend that you unplug the Printer from your Mac first, install the new drivers/software for the printer, then plug in the printer for a clean smooth install.

Thank you....

coolfelix

  • 39 Answers
  • Posted on May 19, 2010

SOURCE: Scanner error in HP officejet Pro L7590

These instructions will fix the majority of scanner problems and networking problems using ethernet:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01849855&lc=en&dlc=ro&cc=ro&product=3643612&rule=4124&lang=ro

The key is to assign a static ip address for the printer. The install problems of trying to get the HP printer to be found will go away. You can then use the scanner. Also...it is crucial that when connecting other laptop's and PC's on the same network that you use the hp printer'rs host name to find the printer on the network. I find that the IP address can and usually fails to find the hp on the network. Mostly likely you cannot search the network for a hp printer until you go the route of find the hp network printer with the host name of the printer. You will also need your install disk when installing on other networl laptop's and PC's since windows xp and Vista machines don't have the drivers in the list. You will need to point the add printer gui driver to the disk and look for autorun.inf
file. After selecting that file...you can then see your drivers.

Anonymous

  • 1 Answer
  • Posted on Oct 17, 2010

SOURCE: HP Color Laser Jet printer CM1312nfi: scanner no

Go to your network and sharing center. Choose homegroup and sharing options. Change advanced sharing settings. Under your home or work profile, scroll down to file sharing connections. Switch to enable file sharing for devices that use 40 or 56 bit encryption. If that does not work, under password protected sharing, select "turn off password protected sharing". This is not recommended if you use your computer in multiple locations (laptop). I have found that turning all of these features off, running a scan from the printer successfully and then turning them back on, Windows seems to be comfortable allowing the printer to connect to the computer.

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I have a MacBook Pro connected via USB to a Kodak ESP 5 A-I-O. I've been having problems getting the scan function to work at all. So I upgraded the ESP 5 firmware & drivers to the latest available for...

Hi. To make sure that the product hardware is functioning correctly, use the product to make a photocopy. If you cannot make a copy, this solution will not help resolve the issue.

Solution 1:
Follow these steps to restart the product and the computer. NOTE: Make sure that the product connects directly to an electrical outlet and not through a surge protector or power strip.
  1. Shut down the computer.
  2. Press the Power button to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the Power button to turn the product back on.
  6. Try the scan again
Solution 2

1. Replace the USB cable.
2 .Try the scan again.

Solution 3
Fully uninstall and resintall the software and driver of Kodak printer

Workaround:

Try installing the printer to Windows XP environment just to prove functionality and test incompatibility issues. Might be your printer is icompatible with MAC OS. This will also prove if printer is working or not.
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Regards
walid sayed
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ON MAC - DOESN'T RECONIZE C309A AS A SCANNER

For Mac Users - the following works!

1. DO NOT USE the CDs supplied by HP - they do not work!
2. Goto www.HP.com site and click on "Support & Drivers" Tab.
3. In Search window enter - "HP Photosmart Permium C309".
3. Download the associated Driver.
4. Double click/install the driver supplied by HP ie: "xyz.dmg" file and follow the installation prompt as if you were installing via supplied CD.

Thats IT! Took me 2 days to work this out!
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Hello,

The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

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