I was getting error code 6305 when ever I attempted to update my profile or PRL. I turned on my wifi and the problem went away. So, I'm assuming that I got the error because the cell phone signal was too week.
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Settings, try a PRL AND Profile update. Power down, remove battery, reinstall and restart. I had this issue on my Samsung GS5 the other day, it fixed me right up.
Error 67 typically has to do with a problem with data. Updated PRL, Profile and the different resets will typically fix this issue. Your best option would be to wait and see if they call back if not give them a call and ask for a credit on your account.
There are 2 ways you can update your prl's for your sprint evo 4g phone. Both require that the phone is active on the Sprint network. The easiest way is to dial *2 on and hit send. This should bring up the Sprint Zone. The Sprint Zone will run a quick diagnostics on your phones voice and data to make sure it is working. If you scroll down the page on your phone you'll see a section titled "My Device", this section allows you to update your profile and prl's if there is an update available. This section will also show you if the voice and data passed or failed the tests. If you click on update profile of if you see a message that says new prl's are available, click on either one of those and that will update them for you.
The Second option is to do a manual update using the phone settings. From your home screen, push the menu button. Select "Settings". Scroll down and push "Update Phone". You will see an option "Update PRL's", push this and follow any instructions it gives you. Once the update is complete, you can return back to the home screen and use your phone as normal.
Normally this is a network issue. You might be experiencing internet problems. Go to your settings and there should be a section for updates. Do a PRL and profile update.
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