Cannot remove toner cartridge

What worked for me was to follow the instructions in this video: Resetting lever on cartridge There is a lever on the left hand side of the toner cartridge (left hand side - with you holding the cartridge as if you were going to insert it into the printer). It seems that lever has to be at the '12 o'clock' position to tell the printer that you have a new cartridge. The video showed the person removing 3 screws and then ensuring the lever was at the '12 o'clock' position. On my cartridge I had to do some wiggling to get the lever to move as it's gear assembly seemed to want it to only move down to the '4 o'clock position' and then stay there. Eventually I got it moved to 12 o'clock - and when I stuck the toner back into the printer - the 'toner end of life' message went away. I then removed the toner cartridge - as I wanted to try another cartridge that I had also reset the lever on. I found that lever had again moved to the 3 or 4 o'clock position - after printing just one test page so I am guessing it being at the 12 o'clock position tells the printer you have a new cartridge - and then it moves over to the regular position at 3 or 4 o'clock..

Open the white door
pull bypass door towards you
move the blue lever towards you
slide lever to the side ,lift out the old cartridge
pull tape on new toner
snap in new toner firmly
push blue lever forward
close doors

I reproduce below the content from Ricoh official website. The instructions to install toner cartridge are as follows:

Note: You can make about 50 copies even after the Add Toner indicator begins flashing, but replace toner early to prevent poor copy quality.
Please read the following warnings and notes before attempting to add toner.
WARNING

• Do not incinerate used toner or toner containers. Tonerdust might ignite when exposed to an open flame. Dispose of used tonercontainers in accordance with local regulations.
• Keep toner (used or unused) and toner containers out of reach of children.
• Iftoner or used toner is inhaled, gargle with plenty of water and moveinto a fresh air environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
• Avoidgetting toner on your clothes or skin when removing a paper jam orreplacing toner. If your skin comes into contact with toner, wash theaffected area thoroughly with soap and water.
• Iftoner gets on your clothing, wash with cold water. Hot water will setthe toner into the fabric and may make removing the stain impossible.

To replace the toner, follow these steps:

1. Keep the device switched on and only add toner when "Toner is Almost Empty" is displayed
2. Open the Front Cover
   
   
   
   
3. Lift the large green handle up to its full extent
   
   
   
   
4. Press and hold down the green lever to the left of the green handle
   
   
   
   
5. Use the green handle to pull out the Toner Tray slightly then release the green lever
6. Pull out the Toner Tray to its full extent
   
   
   
   
7. Push the neck of the Toner Bottle back towards the device until you can see the top of the bottle
   
   
   
   
8. Lift out the Toner Bottle by the neck - being careful not to scatter loose toner
   
   
   
   
9. Dispose of the Toner Bottle in accordance with your local environmental instructions
10. Obtain a new Toner Bottle and shake it gently from side to side at least 5 times
11. Remove and discard the black cap and place the Toner Bottle in the tray with the neck towards you
12. Push the neck back into the black housing of the tray
    
    
    
    
13. Push the whole assembly back into the device until it clicks into place
14. Push the green handle down fully and close the Front Cover
15. The device will perform a few seconds of internal checks before it is ready for use again

Important:

• Fault may occur if you use toner other than the recommended type.


• When adding toner, do not turn off the operation switch. If you do, settings will be lost.


• Always add toner when the device instructs you.


• When a message "Add toner." is shown on the display panel, replace the toner.


• Store the toner bottles in a cool, dry place free from direct sunlight.


• Store on a flat surface.


• Do not repeatedly install and remove toner bottles. This will result in toner leakage.


• Do not shake the removed toner bottle. Remaining toner might scatter.

You must follow these steps to replace the toner cartridges:

1. Turn the printer on.
   
   
2. Open Cover A.
   
   
3. Push up the right lever to unlock the toner cartridge.
   
   
   
4. Remove the toner cartridge from the printer.
   
   
5. Take the new toner cartridge out of its package and gently shake the toner cartridge as shown below.
   
   
6. Hold the tag and gently pull the toner seal upward and remove it.
   
   
7. Insert the cartridge all the way until it stops securely with the arrow mark on the top of the toner cartridge facing toward cover A.
   
   
   
   TIP: Hold the cartridge in the middle as shown in the picture. Push it gently all the way through the rails. Make sure both sides of the cartridge are inserted at the same time. Keeping some pressure in the middle of cartridge until you hear a ‘click’.
   
8. Push down the right lever to lock the toner cartridge.
   
   
9. Close Cover A

To replace the cartridges before they are actually empty you should:

1. Navigate to the reset menu (using down arrow)
2. Select this (right arrow)
3. Navigate till you get to Change Toner x (where x is the colour)
4. Select this.
5. Wait for the printer to stop churning.
6. Open the front door and you should see the correct toner cartridge at the back.
7. Follow the instructions just inside the door (or on the cartridge box.)
   

Hi,
Sometimes on this machine as there is a lot of loose toner around it can cover over the sensors in the machine, what I would advise is to remove all the toner cartridges and check for the copper contacts on both the machine and under the imagining unit (which the toner is placed in). Once you have cleaned that away slowly close the lid and reboot the machine and it should return to normal. Its just toner getting caught up in the sensors. Follow the instructions below, when you remove the unit, lift it over your head to find the copper contacts and clean them, be careful not to spill toner everywhere. Good luck!

Reseating the imaging unit

Remove the toner cartridge:

1. Open the top cover.
   
   The imaging units are sensitive to light. Do not expose the imaging units to light any longer than necessary to remove it and cover it. Failure to follow these instructions may damage the imaging units.
   
2. Identify the color of the toner cartridge to be replaced (Cyan, Magenta, Yellow or Black).
   
   
3. Move the orange lever on the toner cartridge to the right so that it unlocks.
   
   
4. Lift on the back side of the toner cartridge first, then guide the cartridge out of the printer.
   
   
5. Set the toner cartridge on paper to avoid any toner spilling.
   
   Reseat the imaging unit:
   
6. Lift the imaging unit straight up out of the printer.
   
   
7. Line up the guide pins with the printer's frame and lower the imaging unit back into the printer.
   
   Reinstall the toner cartridge:
   
8. Install the toner cartridge by guiding the front onto the new imaging unit first then lowering the back.
   
   
9. Move the orange lever on the toner cartridge to the left so it locks.
   
   
10. Clean the LEDs with the supplied wipe.
    
    
11. Close the top cover.
    

Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Installing the Toner and Drum Cartridges
Installing the Toner Cartridge
Installing the Drum Cartridge
CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual. Installing the Toner Cartridge Install or replace the toner cartridge while the printer is on (if the power is not on, the cartridge carrier will not rotate).

1. After confirming the Insert Yellow Toner (Y)message, open the front door.
   
   

1. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.
   
   

NOTE: You need to remove the protective cover only the first time that you install the toner. NOTE: Dispose of the protective cover after you remove it. NOTE: The protective cover is attached to each toner cartridge mount.

1. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.
   
   

1. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.
   
   

1. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place.
   
   

1. Close the front door.
   
   

NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.

1. The toner cartridge carrier rotates to the next empty slot. When the color of the newly inserted cartridge appears on the display, followed by the Insert message, insert the next toner cartridge.
   
   
2. Repeat steps 1 through 7 when inserting the remaining cartridges.
   
   

Installing the Drum Cartridge

1. When the Insert Drum or Insert Drum Cart message appears, open the front door, then lift and push back the top cover.
   
   

1. Remove the protective sheet from the drum cartridge.
   
   

1. To insert the drum cartridge, push up the lever on the right side of the printer. With the lever in the upright position, hold the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer and guide the cartridge in until it snaps into place.
   
   

1. Pull down the lever on the right to lock the drum cartridge in place.
   
   

1. Close the top cover, then the front door.
   
   

NOTE: After installing the drum cartridge, the printer makes an adjustment for about one to two minutes. Do not turn off the printer during this time.

Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Manually Removing Toner for magicolor 2400W

1.  Hold down the Cancel button for 10 seconds or longer.

2.  With the Cancel button still held down, also simultaneously hold down the Rotate Toner button for 10 seconds or longer.

3.  When all LED indicators are blinking rapidly, release both the Cancel and Rotate Toner buttons.

4.  Then hold down the Rotate Toner button again for another 10 seconds or longer.

5.  The Cyan toner cartridge moves into the proper position, so it can be removed.

6.  Remove and/or replace the Toner Cartridge if necessary.

7.  Open and close the covers. Each time you do this, another toner cartridge moves into the proper position, so it can be removed and/or replaced (in this order: cyan, black, yellow, magenta).

 

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