RCA 25423RE1 Phone Logo

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Posted on Feb 23, 2009

Jack requirements I am switching my service around and in order to do so I need to know what the jack requirements are for the phone system I have but I cannot locate this information anywhere. Can you please let me know what the jack requirements are for the RCA model # 25423RE1-A Thank you

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bitsandbytes

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  • Posted on Mar 30, 2010
bitsandbytes
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You can use a standard RJ-14 two line jack. This type of has a minimum of 4 wires inside the jack. You can also use a 6 wire jack, but not a 8 wire jack.

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The headphone socket

When you move the headphone plug around and the sound cuts in and out that usually means that the terminals in the jack have corrosion on them. You can usually clean the jack with contact cleaner that is sold in home improvement stores.

Here's a video showing how to clean the headphone jack on a phone but the process is the same for any device that uses a headphone.
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HELP?Why Does my telephone say connecting?

Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)
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I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...

There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells
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How to hook up a telephone. I need to know how to hook up a telephone from the box outside to the phone jack inside.

In order to do that you need to know on which pair does your phone jack inside your home is connected. In case you don't know or it is not connected then you need drop wire and punching tool to connect. Simply ask your service provider on which pair he has connected connect the drop wire on the same pair and extend it to your phone jack with drop wire.
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Phone out of order. Not at all working.

The phone requires 3 things, a working phone, a proper cable, and a working jack. The cabinet has all the jacks that you plug the phones into, so you could try plugging the phone directly into a jack at the phone system, or try swapping the phone into a known working jack. The base cord must have 4 pins on a 6-pin carrier.

Once you figure out which item is bad, you can fix the problem.

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DTIM with digial phone service

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First, What is usuallly plugged into the cables main box? Usually it is a jack. This would run to the main phone lines in the house, and allow you to have service at alll the jacks in the house. If this was not the case, then you usually just plug your phone in directly. Either way, the tel #1/2 on the main box is the same principal as the two main lines comming in off the street with the phone company. If there is a jack, get another and a peice of 2/4 strand wire. (If you have a 8 pin bell jack let me know if not follow.) connect the red and green at the main jack to the red and green of the new jack. Plug in the DTIM and go. If it is just a plug in the phone directly then i suggest getting three jacks. plug a regular phone cable from tel 1/2 into the first jack. Then connect the red and green to the next red and green. this is the DTIM jack. Then do the same to connect a phone jack for your phone. I have installed lots of simon 3 systems but never with a DTIM> I also install alot of GE Allegro panels and they come with the DTIMs. Are you having it learn in properly? It should be group 39 on the system. At least it is on the other panels.
Good luck.
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