Tray wont eject and it says locked... how to unlock hte330k samsung?

https://www.samsung.com/in/support/tv-audio-video/what-to-do-when-the-dvd-disc-tray-does-not-open/


What to do when the DVD Disc Tray does not open Samsung Support India

with the unit turned off press and hold "8", and then press "x" on the unit until "unlocked" appears on the screen.

This is from page 83 of the manual regarding tray lock feature.

If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
Unlock procedure and to override the password lock to many popular brand TVs are given.

Check this problem at the same site, and see if this helps you. My samsung ht c350 wont eject it says lock when try to eject it

Found out how to solve this problem, as it has put a child lock on the device, try holding the Stop button on the remote for five seconds. This resets the device, then turn it back on and it will go through inital setup and then try oepning the tray.

Andy

Samsung Home Theater Systems have a Dealer Lock or Tray Lock Function that prevents the disc tray from being opened.
There are four procedures for turning off the Dealer Lock function. Try one, then the other, to see which works on your system.
Unlocking Procedure 1 To turn off the Dealer Lock function, follow these steps:

1. Turn on your Home Theater System.
2. Press the Stop button on the front panel and the Power button on the remote control simultaneously for four seconds.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 2 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Function button on the front panel for 3 seconds. The display shows the word Unlock.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 3 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Open/Close button on the DVD player on the front panel for more than 4 seconds.

Note: Repeating the two steps above turns Dealer Lock on again.
Unlocking Procedure 4 To turn off the Dealer Lock function, follow these steps

1. Using the HTS remote press the Menu button + 712, and the HTS will display CAN OPEN.

The Dealer Lock feature is mainly used by retailers to ensure that the display discs are not removed. However, parents of young children may find this feature very useful as well.

Samsung Home Theater Systems have a Dealer Lock or Tray Lock Function that prevents the disc tray from being opened.
There are four procedures for turning off the Dealer Lock function. Try one, then the other, to see which works on your system.
Unlocking Procedure 1 To turn off the Dealer Lock function, follow these steps:

1. Turn on your Home Theater System.
2. Press the Stop button on the front panel and the Power button on the remote control simultaneously for four seconds.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 2 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Function button on the front panel for 3 seconds. The display shows the word Unlock.

Note: Repeating the two steps above turns the dealer lock on again.
Unlocking Procedure 3 To turn off the Dealer Lock function, follow these steps

1. Turn on your Home Theater System.
2. Press and hold the Open/Close button on the DVD player on the front panel for more than 4 seconds.

Note: Repeating the two steps above turns Dealer Lock on again.
Unlocking Procedure 4 To turn off the Dealer Lock function, follow these steps

1. Using the HTS remote press the Menu button + 712, and the HTS will display CAN OPEN.

The Dealer Lock feature is mainly used by retailers to ensure that the display discs are not removed. However, parents of young children may find this feature very useful as well.

Get a paper clip and unbend it so you have a straight wire. Then look closely at the dvd tray and next to the eject button you will see a tiny hole. Push the paperclip wire into the hole and manually release the dvd tray.

On the unit, press the stop button and the cd eject button at the same time. The screen will say locked still. Release them and press them together again at the same time. The screen will now read unlocked. You can then eject the cd.

To unlock, manually press and HOLD the open/close button & the stop button simultaneously, and HOLD them both down until the lock picture disappears.   The DVD will eject when you press the open/close button. 

 

To lock the DVD inside the machine, repeat the same step, and it will lock it inside.