Question about Nortel Norstar M7310 Display Phone

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Norstar M7310 I cannot get the greeting from the last admin off of this phone. My greeting plays when the call comes in and it directs callers to the extensions, but after my greeting the old greeting still plays. I cannot figure this out :( Any help would be greatly appreciated!

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  • 314 Answers

The greeting is from the voice mail not your phone.
Logging In To a Mailbox From Your Own Extension
1 - Feature 981
2 - Pswd: Dial 4-digit password (default is 0000)
Follow prompts to change your greeting. They are: ADMIN, then GREET and then RECORD.

When done hang up or push RLS. I have installed several of these systems.

Posted on Mar 08, 2018

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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cnavarro
  • 2460 Answers

SOURCE: My phone won't quit ringing

Keep looking under Terminals and Sets for your extensions. Lines either Appear or Appear and Ring.

Carl

Posted on May 12, 2009

  • 9 Answers

SOURCE: how to remove the old corporate greeting in T7316 Nortel?

Press Feature 983 enter admin password
press AA
press Grtg
press Grtg again
press 1 then ok.
Greeting 1 is usually for day and 2 is usually for night depending on the tech who set it up.

Posted on May 22, 2009

ynotphone
  • 192 Answers

SOURCE: Need Caller ID displayed on Nortel StarTalk Flash/M7310

A question: -> does your phone ring? -> what software are you running on the system? If you know this will help a little in giving you more information. There is a Feature that you can dial if your phone rings... when there is a call coming in, dial FEATURE 8 1 1 You can even make this a button rather than dialing this feature code everytime: -> Feature * 3 -> press the button that you want to program -> dial Feature 8 1 1

Posted on Jul 16, 2009

consultel1
  • 860 Answers

SOURCE: Unable to transfer calls to a certain internal

The do not disturb might be active on the extension that your trying to transfer to.On the extension that your trying to transfer to, enter feature #85 to cancel out do not disturb.

Posted on Sep 29, 2009

  • 1212 Answers

SOURCE: I HAVE TO REMOVE ONE OF THE EXTENSION GREETING BECAUSE NO ONE IS USING THAT PHONE AND PEOPLE LEAVING MESSAGES ON THAT EXTENSION

If you have the manual or the setup guide, the instructions for reviewing what each button is programmed for and then simply deleting that option.

This should be the same phone:
http://t7316e.com/userguides_manuals.html
Press the logo button- *- 0 then the button you want to check. When you reach the one for the disconnected extension, delete it. or delete the answering machine option by scrolling through your menus. it may just be easiest to delete button and reprgram later.

Posted on Jan 23, 2012

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1 Answer

I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

Aug 09, 2013 | NorStar M7310 Phone

1 Answer

CANT GET CALLER ID TO WORK ON NORSTAR M7310 PHONE IS IT CAPABLE


This feature requires a class trunk card in the phone system to pass Caller ID.

Jan 17, 2013 | NorStar M7310 Corded Phone

1 Answer

Caller ID not working on Norstar terminal using line dedicated to fax and phone


You must have latest software to have Caller ID
You must have a Caller ID line card
Caller ID must be programmed on the phone to allow it
Caller ID signal from carrier is sent between 1st and 2nd call

FYI on the fax: Analog ports (ATA's) on the Norstar system do not show Caller ID, instead you would need to use a line share device that supports caller id such as the STICK.

Oct 25, 2012 | NorStar M7310 Corded Phone

1 Answer

I cant get my new greeting on norstar telephone to save.


Chances are you're logging into your voicemail system and pressing the REC button ... that's to record a greeting that you send to someone else's voicemail box. You need to login to your voicemail, go to ADMIN (or dial 8), then select GREET, REC, PRIM, ... should be straight forward from then on. If you have trouble still, send me more details about what you're doing.

Apr 22, 2011 | NorStar M7310 Corded Phone

2 Answers

Old alternative greeting showed up


Sounds like he turned on the alternate greeting. to change the greeting back to the primary greeting.press open voicemail (or feature 981),enter in your password and press ok,
Press ADMIN or 8
Press GREET or 2,
Press CHOOSE or 2,
Press PRIME or 1,
Press Rls when finished

Mar 31, 2010 | NorStar M7310 Corded Phone

1 Answer

Can I change my MAIN Admin greeting from home if there's a storm


Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (default is 1020000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.

Jan 28, 2010 | NorStar M7310 Phone

1 Answer

Our Automated Attendant for our Norstar M7310 is picking up the wrong message. Where do we change that?


assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

Oct 14, 2009 | NorStar M7310 Corded Phone

1 Answer

Callers are not prompted to general mailbox


Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Sep 29, 2009 | NorStar M7310 Corded Phone

1 Answer

How do I change the MAIN greeting on my Norstar 7310 (not an individual mailbox)?


You will need to get into the mailbox admin side using f 983 once in go into the aa menu and you will find the greetings. re-record and accept.

Dan

Jul 10, 2009 | NorStar M7310 Phone

1 Answer

Changing main greeting


You need to go into Feature 983 system admin. You need to get the password though.

Dec 18, 2008 | NorStar Meridian M7310 Phone

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