Photocopies with black lines from top to bottom.

Hi, If all pages have the lines, even when printed from a pc or a selftest page, most likely printhead issues.... should be a cleaning cycle in the menu, if the lines only appear on photocopies then its a scanner issue..... could be something on the scanner glass or a defective scanner..... would have thought it is a blocked jet in the printhead as its quite common with inkjets.

if you have over approx. 60-100k copies on the machine it sounds like you may need regular maintaince on the machine.
to check how many copies you have press the user tools/counter button and then press counter.

The original paper size is different to copy paper size.

open the scaner. clean the scannner glass.

If this only occurs with copies (not with printed jobs), then your problem is most likely dust/dirt on the scanner (not necessarily the glass), or on the optics that feed the image to the scanner. If it's on print jobs also, it could be a simple image drum problem (they wear out over time, and frequently manifest their impending failure with vertical lines appearing down printed/copied pages.

Hello sir; The problem you have , you do need a drum cleaning blade to replace and also image transfer roller need to clean with alcohal.

clean the thin strip of glass located under the document feeder with something non abrasive

You may want to check your drum unit.and your developer unit
your drum may cost about 60.00 or above
and your developer unit may cost about 250.00 or above

you can also check for white-out left on the scanner.This can also cost problem on printing effect.


Good luck

You need to be more specific with your diagnosis.

1- are they black or white lines?
2- does it happen when you put the paper in the feeder ( on top)?
3- what about if you put it directly on the glass?
4- do faxes come out OK?

Does this blank line run top-to-bottom or side-to-side, and which direction is the paper traveling through the machine, portrait or landscape?