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Hi- Yes, you need replace the entire dispenser. Viking dishwashers are actually Askos on the inside. It's not too hard to replace if you are handy and can get the part from Viking directly. Unplug the unit or shut off the breaker and remove the front panel by removing the screws around the outside edge of the door. I believe the dispenser is held on with brackets (it's been awhile since i replaced one on an Asko or Viking). It should be pretty evident how to remove it once you have it opened up. If you are unsure at all call Viking and they can give you the number of a Tech. Good luck.
Probable cause is either a bad fill valve, common with these, or just some debris in the fill valve inlet screen, also common. If you are handy you can take apart the fill valve and check the screen but often one needs to replace the whole valve, about an $80 part + labor. Double check your valve under the sink and make sure it is on completely.
If I'm not mistaken, these dishwashers are built by Asko for Viking. If thats the case then you probably have a bad circulation pump. Under Asko's warranty (not sure if Viking is the same) these pumps are covered parts and labor for 3 years from installation date, and 5 years for the part only. The pump is accesed from the back of the machine,so you have to pull out the dishwasher. Then you remove the lower plate in the rear and the motor at the very back center is the pump. You remove it by turning it about a 1/4 turn either clockwise or counter clockwise, depending on the style, then place the new one in and turn it to lock it in place, being careful that the sealing oring stays in place or youll get a leak. The part will probably cost you around $150 unless viking marks theirs up more than Asko. Good Luck!
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