Detergent dispenser Our detergent dispenser is broken, ie, the catch has broken so the door won't stay closed - where can I find a replacement part? thanks!

I do not know which machine you have , but it sounds like the plastic catch on the dispenser has worn down. You would need to replace the dispenser unit.

split the door inner from the outer - screws round the periphery. you will need a multimeter check if there is a supply to the detergent dispenser when there should not be ie during rinse and hold program or before starting the cycle. if there is a supply then the module is faulty. if not then fault probably lies with the dispenser itself. having split the door you can see how to remove. there are two methods of fixing. most common is six screws holding clamps. some are a push and click fit

make this tests and fix it. God bless you

Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.


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Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.


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Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.


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Detergent Container

If the dishwasher dispenser doesn't work the detergent container may need to be replaced.


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Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.


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Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.


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Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.


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Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.


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Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.


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Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.


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Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.


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Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.


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Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.


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Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.


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Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.


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Main Control Board

The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

follow this steps and fix it. God bless you

Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.


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Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.


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Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Detergent Container

If the dishwasher dispenser doesn't work the detergent container may need to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.


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Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.


Enter your model number to see parts for your dishwasher.
Help me find my model number

Main Control Board

The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.

Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.

Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.

Detergent Container

If the dishwasher dispenser doesn't work the detergent container may need to be replaced.

Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.

Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.

Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.

Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.

Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.

Enter your model number to see parts for your dishwasher.

Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.

Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.

Enter your model number to see parts for your dishwasher.

Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.

Enter your model number to see parts for your dishwasher.

Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.

Enter your model number to see parts for your dishwasher.

Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.

Enter your model number to see parts for your dishwasher.

Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.

Enter your model number to see parts for your dishwasher.

Main Control Board

The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

God bless you . see the photo attached.

Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.

Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.

Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.

Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.

Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.

Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.

Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.

Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.

Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.

Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.

Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.

Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.

Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.

Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.

Main Control Board

The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

Gd bless you

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replacedIf the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.
If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.
God bless you

From your description even when the soap dispenser opens it is opening late which is why all the soap does not dissolve.

Try adding only half as much soap and see if it opens then - even a little spilled soap catching on that little latch mechanism can cause it to be difficult to close and stick opening.

Also make sure that the spring that controls the door is not broken.

It sounds like it may be stuck between cycle steps.(this sometimes happens if the washer is open during a cycle)Try and run it through one full wash cycle as it is.Then check to see if the soap door will close.If not,the lack may be broken

No short of replacing hte dispensore assemby, chances are the plastice catch has broken off, and is not repairable, sold only as complete assembly