Change a call forward phone number on extension, toshiba dkt3020sd

Check if any call forwarding or do not disturb settings are activated on the DKT2020 phone . In addition, you can reboot the phone

It seems like you're trying to configure a phone system or a specific phone to have incoming calls ring on multiple extensions simultaneously or forward to another extension if not answered. The exact steps can vary depending on the phone system or model you're using. If you provide more details about the phone system or model, I can offer more accurate instructions. In the absence of specific information, here's a general guide on how you might achieve this:
**For Most Phone Systems:**
1. **Ring All Extensions:**
- Log in to the phone system's administration interface.
- Locate the call forwarding or call distribution settings.
- Look for options related to "Hunt Group," "Ring Group," "Call Distribution," or similar terms.
- Create a group that includes the extensions you want the incoming calls to ring on.
- Assign the group a number or label.
- Configure incoming calls to be forwarded to the assigned group number or label.
2. **Forward After Rings/No Answer:**
- Within the same settings area, look for options related to "Call Forwarding" or "Follow Me."
- Configure the settings to forward calls to another extension or voicemail after a certain number of rings or if there's no answer.
**Example for Asterisk-based Systems (such as FreePBX):**
1. **Ring All Extensions:**
- Log in to the FreePBX administration interface.
- Create a Ring Group.
- Add the extensions you want to include in the group.
- Set the Ring Strategy to "Ringall" or "Ring All Available."
- Specify the Ring Time (how long it should ring on each extension).
- Save the settings.
2. **Forward After Rings/No Answer:**
- Create a Follow Me setting.
- Add the destination extension(s).
- Set the Ring Time (how many seconds it should ring).
- Configure the Follow Me List to go to the next destination if there's no answer.
- Save the settings.
Please note that terminology and options might differ based on your phone system's manufacturer and model. It's important to consult your phone system's documentation or seek help from your IT department or phone system administrator if you're not familiar with the settings or if you're dealing with a complex setup.
Keep in mind that making changes to a phone system's configuration can impact its functionality, so it's a good practice to do so during non-peak hours or with proper testing to ensure everything works as expected.

It's possible that when you cleared the forward on no answer, the voicemail setting on your Samsung iDCS 28D was not properly restored. Here are some troubleshooting steps you can try:

1. Check your voicemail settings: Dial 604 and press the "Speaker" button. Enter your extension number and press the "Speaker" button again. The system should confirm that you have entered the correct extension number. If it does not accept your extension, try dialing from a different phone to make sure that your extension is still active.
2. Verify your call routing: Dial 601 and press the "Speaker" button. This will show you the current call routing for your extension. Verify that "No Answer" is set to go to your voicemail box. If it is not, you can change it by pressing the "Speaker" button and entering the appropriate code for voicemail (usually "72").
3. Restart the phone system: If the above steps do not work, try restarting the phone system. You can do this by unplugging the power cable from the phone system for a few seconds and then plugging it back in.

If none of these steps resolve the issue, you may need to contact your phone system administrator or IT support for further assistance.

On the extension that is forwarding use Feature #4 to cancel the call forwarding unless it is programmed under the capabilities section in programming. This will require someone with programming ability to make the forwarding change back to the voice mail access number.

This is what I wrote up for our inhouse manual on telephone administration for this phone:

Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.

All phones on our system should have this feature turned off, but if it happens this is the two step process to resolve the issue:

Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.

Check out the instructions for setting forwarding no answer. *7104 xxx # sets the forward and the time it requires to forward is settable in the *713 ss where ss is the number of seconds from 00-99.
A ring cycle is 6 seconds, so 24 would be about 4 rings. Once you set forwarding, you really don't have to cancel it, as even if someone is on the phone, the call waiting and display tell you who is calling and you have the timer time answer or ignore the call.

Carl

To transfer calls, while on call press Conf/Trn and dial extension number. To Call forward your call to another extension there are three codes depending on what type of forwarding #601 - #604. Your guides and manuals are here
http://guides.idacomusa.com/

The call forwarding was canceled; try this
1. pick up handset or press speaker
2. dial the code for call fwd busy/ no answer (default code is 744)
or press the forward function key
3. dial 1
4. dial the extension (lead number of your voice mail)
5. press speaker or hang up

I believe this what your looking for. It covers the 3000 series phones. If it is you're good to go. Don't forget to rate please. ( if it's not quite the right one, wait to rate, add a comment that you need a different one and I'll get right back to you.) http://www.toshiba.com/taistsd/common_dsd/pdf/Toshiba-Strata-CIX-IPT-UG.pdf