Prints single sided only from Paper Tray 1. Does not recognize installed Duplexer or Paper Tray 2.
These 6 pin connectors have a clip on each side that is a part of the connector they are to hold the connector in place if either one of these has been broken the connector will not be held in place level and will not make a good connection. another common mistake is to install the printer onto these options with the printers power on. this can blow the fuse in some duplexers main controller and compromise the logic board in the trays.
Try reseating printer on top of duplexer/tray.
There is a 6 pin connector on the bottom of printer on left side towards front. If neither 2nd tray or duplexer is recognized individually then check the connector, may have been pushed out of place. The connector goes to the engine board. You can see the connector when you take the left cover off
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Thanks. The printer has Tray 1 attached to the bottom of printer with screws and nuts - not easy to remove. I have tried reseating duplexer at bottom of Tray 1 - No success. I also tried reseating Tray 2 under Tray 1 - No success. I think the electrical interface that goes between two units has a problem. I need to find a wiring diagram for the printer and tray interconnections.
Any one have other ideas>
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