I'm trying to import cd's for Itunes. When I insert a cd...the pc recognizes the cd or dvd (displays the title to the cd and song names) but won't import. It just sits in the "importing mode"...but doesn't import. If I try to play the cd through "My Computer" on the dvd-rw drive... same thing.... it reads the title and track names...but won't play them.
I have tried multiple cd's and dvd's with no luck. Any help would be greatly appreciated.
SOURCE: CD DVD stopeed working
Windows XP
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
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does it work as standard DVD drive? can you copy files from cd? install programs from CD?
if not, then it's broken, you can buy the spare part from hp's website and easily swap it with the dedicated latch under the laptop's chassis.
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