The cooktop does not come on

Here is the breakdown I found for you SGM464GG

I hope this helps you, good luck

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

Hi George - Thank you for your post! Let's try resetting the cook-top by either unplugging it or flipping the household circuit breaker to the off position. It is important to wait roughly ten minutes and then turn the unit back on. If resetting the power does not correct the issue, your appliance could be experiencing a communication error with the EOC (electronic oven control) or a potential wiring failure. You may wish to reach out to an appliance expert who is best equipped to pinpoint the exact problem, which can often save you funds and a headache.

Hi Danielle, I reviewed the manual for the GE JP350 cook top. Pg. 6 states:

"The UNIT ON indicator light will glow when any surface unit is on."

If the burners are all set fully to the Off position, this lamp should be off. The off position requires that the knob be pressed in to change to Lo, High or any position between (once no longer in the Off position, depressing the knob to change it is not required). If you're able to change the from Off position without pressing the knob, there is an issue with the switch - that may be contributing to the problem.

The cooktop is a 208 / 240 volt appliance. This is the highest voltage in your home. Voltages as low as 50 in the right circumstances can kill, and for this reason repairs must be performed with safety as the first priority. The cooktop sensors have determined that a control is on. If they are indeed off, there is a problem with either the sensor or one (or more) of the controls. You may have luck by locating the circuit breaker or fuse (2 pole 40 amp breaker or (2) 40 amp fuses) and removing power from the cooktop for a minute or two, and then restore power. This would allow the electronics to reset and if a logic problem - it would clear. If there is a hard fault somewhere, the indication would return again.

You should have the cooktop professionally serviced if the indicator fails to extinguish. I hope this helps & good luck!

I can't help you with this if the light will not go off on one burner then replace that switch . but if you turn the power off and the light still is on. the unit is getting power from another unknowen source . mm

If none of the burners are working but the pilot light does you are having a power problem and only getting 120 volts to it. Check the breakers to make sure they are on correctly. 240 volts is needed to operate the cooktop. Hope this helps. Rick

you have a bad switch, you need to unplug the wire going to the conector marked P on one switch at a time til you find witch switch is bad. if you have turned off the breaker to it and the light is still on then the power is not off to it there is not a batery in it, careful that glass breaks easy when out of it's can

If indicator lights are all that wont work there is a "P" terminal on the surface switches (unless they are controled through a board). The P is for Pilot And 1 side usually the "P" terminal of the switch is allowing the light to recieve the power signal that the element is recieving from the switch. The other side of the pilot light(s) will all be wired together at a "common" pont.
My guess is that if you have individual piolet lights this common point is not tied in to the circut now. 1 wire off or loose and none of the lights work. However it should be simple to trace back to this point and effect repair to it.

I know that some people have mentioned that it looks like it's on, even when it's off. Depending on how the light hits it, it can look like it's glowing a bit. This would be normal.

Hold the button down 5-6 seconds and it will go off...then to cut on...press down again for 5-6 seconds and it will come back on.

the "hot top" indicator lamp is switched by a contact on the plate cut-out. sometimes this cut-out is available as a separate part but often must fit complete plate. by plate i mean the bit that gets hot!