Plasma work fine but outer screen cracked.

Agree with other post but also seen to many of these with cracked screens, either hairline or point of impact and will cause lines and either right when hit or after the fact the crack causes a break in the current though out circuit causing the screen not to work.

Hello, the lcd portion of the screen is broken and it will have to be replaced even though the outer plastic appears undamaged. You will find that it is cheaper to replace the set than to replace the screen. Sorry for the bad news.

if you have kids ....ask them who hit the tv that is an impact crack

No, a cracked screen, whatever the type, size or model of tv is terminal, unfixable. In a case of a plasma it's even worse - the crack allows the gases to escape which causes the voltages on the panel to spike, frying the Sustain boards.
The tv's are dead, good for parts at the best - a new panel would cost as much as a new tv, plus the shipping.

hello linda...
Plasma screen can be replaced with the new one, but its expensive like you buy new one.
Call samsung service center for informations.

Hello,
Unfortunedly, you must replace panel. Because cracked panel can not be repair.

The possibility is that the heat generated by your plasma screen tv is affecting the outer mask of the screen causing the cracks to appear .
Or it may be that the screen has been struck in some fashion and the cracks are a result , do you have small children this is often a cause as they tend to hit things and you are unaware ?. My advice to you is to seek engineers assistance as soon as possible . regards Vortash

Get the tech supplier to tell to the manufacture and the store what he told you.

Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.

I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!

Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.


Jerry G.

SoCalRugger,
The plasma usually has 2 sheets of glass, the outer one sounds ok which is not good news as these can be replaced.
The inner panel is the actual plasma layer and if it is craked or broken it usually requires a swapout for a new panel.