Same as a paper jam. Media is paper. So check for paper also check that any acturators and or sensors in the paper path are ok.
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SOURCE: printer says media jam transport no jam found or
Attentively examine the sensors of the passing of the paper. 1. The Sensor of the arrival of the paper. 2.датчик passings , he in medium device. 3. Datchih leaving the paper. Usually can be обрыванеи papers, or more often when paper извлкают damage the sensor and he comes out of its place. You should visual to make sure that sensor in its full tilt and есл no correct (it).
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