When Night Service is activated, outside calls will get through to a pre-recorded message which should allow them to leave a message at the end of the message following a beep tone. However recently, after playing the pre-recorded message, it immediately continues to tell callers that 'your call is being diverted to Operator'. Calls then continue to ring the switchboard awaiting pick up with obviously nobody around to pick up, hence not allowing callers to leave a message.
We have only had this problem over the last 3 months or so and have not changed any settings.
Nightservice is set up on 5020 Mittel IP Phone and programmed to Divert all calls to Voicemail at another extn (5010 Mittle IP Phone).
Can someone out there please try to resolve my dilemma?
Re: Night Service and Diver All Call to Voice Mail
Make sure the call rerouting always is setup and points to the vm huntgroup, then check the call rerouting assignment points the answer point extn number to the relevant always alternative in night1 and night2 mode
ie; always alternative 10 set all to Reroute and supply vm huntgroup number then program call rerouting assignment for extn during night1 and 2 to 10.
let me know if this resolves the issue if not it could be a number of other timer related / vm configuration / call routing problems which might require a more indepth investigation
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If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.
Voice mail service enable only if the service provider support.Contact the customer care and ask if they have the service or activate it to use the voice mail in your phone
Hi, what do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
You probably have already figured out this problem by now. This phone does not have message capability. It only indicates if you have voice mail with your phone company voice mail service such as Southwestern Bell Call Notes. You just need to sign in to your voice mail service and change your message.
On the phone not ringing, just push the volume up button while the phone is not in use, that should adjust the ringer volume. As for the message saying that calls are being routed to an automatic message sertvice, that sounds like a voice mail offering from your service provider, not the phone. Uniden phones have a default greeting that says "Hello, no one is availible to take your call, please leave a message after the tone" Contact your service provider and find out if you have voice mail service on your line. If you do and want to use the answering machine on your phone, you will need the service provider to allow for more rings before the voice mail service takes the call.
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
I have the manual for the DCS series and there is no help regarding this.
It does say how to turn from auto to manual and make sure that the time is correct.
1. If the manual NIGHT key is pressed BEFORE the system automatically enters night service then the automatic night service timer tables will be overriden until the system is manually restored to day mode.
2. If AFTER the system automatically enters the night service tables and will not be overriden.
For voice mail service subscribers
If you subscribe to a flat-rate service
package that includes Caller ID, call
waiting, voice mail, and unlimited
local/regional/long distance calls, please
note the following:
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit's
answering system, turn off the
answering system (page 30).
L To use this unit's answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
service.
If your service provider/telephone
company cannot do this:
- Set this unit's "Ring count"
setting so that this unit's answering
system answers calls before the
voice mail service of your service
provider/telephone company does.
It is necessary to check the number
of rings required to activate the
voice mail service provided by your
service provider/telephone
company before changing this
setting.
- Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your
service provider/telephone
company.
You are asking about changing you voice mail and phone system settings. Your phone can work on several different Panasonic phone systems and you could have different voice mail systems as well.
The phone KX-T7633 has only a user guide that covers the basic features of the phone itself. You need a programming and installation manual for your phone system AND your voice mail. They are not the same part and have different manuals.
So, your first step is to find out the model number of your phone system and voice mail system.
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