CARTRIDGE jammed My multipass390 is displaying 'cartridge jammed press SET key' whenever I try printing. Nothing happens when I press the set key. Please help

HP Officejet J4580 All-in-One Printer Troubleshooting ' HP ...

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Let HP find my products ... Note: This tool can only find HP products you are currently using or ... Error · Printer Problems after Upgrading to Windows 10 · A 'Paper Jam' Message Displays for HP Officejet J4500/J4600 All-in-One Printer Series ... PrinterSpecifications for HP Officejet J4500 and J4600 All-in-One Printer Series ...

A 'Paper Jam' Error Displays on the HP Officejet 4215 a

1. Check for a paper jam. Paper jams occur when one or more sheets of paper become stuck in the feeding or printing mechanism. Gently remove any jammed paper and reset the printer.
2. Check ink levels. Those ink cartridges run out fast. If your printer looks like it is printing but nothing comes out on the page, you might be out of ink. Try replacing the cartridge and printing again.
3. Check for a clogged print head. If you know you have ink, the print head might be clogged. Navigate to "Control Panel > Printer > Right Click > Properties > Maintenance > Clean Cartridges" to attempt to clean the print head.
4. Reinstall printer drivers and software. If none of the above helps, try uninstalling and reinstalling the printer and software to correct possible software bugs, errors or conflicts.
Canon-Specific Issues
5. Check printer drivers. Navigate to "Control Panel > Printers > Right Click > Properties > Update Driver" to check for a new driver for your printer. You can also find drivers and software on the Canon Support site (see Resources).
6. Resolve the Waste Ink Error. Press menu on the printer and press scan/copy to enter service more. Press the right arrow to access "NVRAM." Set ABS-M level to 0. Set ABS-P level to 0. Press "Stop" to exit.
7. Resolve Wrong Cartridge Message. Turn off the printer and unplug the power cord. Remove the cartridges and the print head. Clean the print head in lukewarm water. Set it aside to dry. Clean the contacts gently with an eraser and wipe with a tissue. Reinstall the print head and reinsert the cartridges. Run a cartridge alignment.
8. Resolve E0D02 error. Clean the cartridges and the sender strip. The sender strip is behind the rubber drive belt behind the main hatch. It runs horizontally across the machine. Wipe it gently with a lint free cloth.

Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:

• The print head carriage is failing to return to its home position to the far right of the unit.
• Both of the springs located on each side of the carriage is out of place.
• The cartridge covers may not be locked securely in place.

Please follow the instructions listed below to correct this problem:

1. Press the INK button on the Control Panel.
2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
   If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
6. If the spring is not out of place, reinstall each ink cartridge.
7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
8. Press 2 (No).

Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

this s bcoz of the software....just re-install the scanner softwre then try it...it will be proper then

Hi,

Your printer might need some servicing ,u can try out the following steps in order to service the unit .

Clean the electrical contacts on the print cartridges and the print carriage Followthese steps to clean the electrical contacts on the print cartridgesand the print carriage. Do not replace the cartridges until prompted todo so.

1. With the power turned on, open the product and remove both cartridges.
2. Disconnect the power cord from the product.
3. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water might contain contaminants that can damage the print cartridge.
4. Whileholding the cartridge by the sides, gently wipe the cartridge contacts.Wipe the contacts with a dry, cotton cloth to dry the contacts andfinish cleaning. Figure 1: Clean the cartridge contacts 1 - Contacts 2 - Nozzles
   NOTE: Do not touch the cartridge nozzles while cleaning the cartridge.
5. Lightly moisten another cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water might contain contaminants that can damage the print carriage.
6. Inside the product, clean and dry the electrical contacts of the print carriage with the swab or cloth. Figure 2: Carriage contacts
7. Wait five minutes for the contacts to dry.
8. Plug the power cord into the back of the product and turn it on.
9. When Insert (right or left) Ink cartridgeappears in the control panel display, insert one of the cartridges.Check for any messages that appear in the display and then insert theremaining cartridge.
10. Print a self-test page again and check the print speed.
11. If the self-test page takes significantly longer than 30 seconds, replace the ink cartridges, and repeat the self-test.

If you have replaced the cartridges and the self-test page takes significantly longer than 30 seconds, service your product. If the self-test page prints at an acceptable speed, continue to the next step to begin testing printing software.

AND AFTER THIS TRY THE RESET AS WELL < EXPLAINED BELOW >>>

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1
unplug the power cord from the back of the unit without turning off theprinter.
2
press n hold # key and 6 key together n do not release the keys ,while holdingthem down plug in the power cord back into the unit.
3
wait for a few seconds as it would make certain noises and turn off , when theunit turns off release the keys .

4
after a few seconds turn on the printer , wait as it wud go into initialisationmode > might ask to press 1 for language (please follow instructions ) itwould give 2 or 3 allignment sheets.

In case it does not work the unit might need to be replaced . U can call HP Tech Support # 1800 474 6836 to get the replacement options as they provide a good deal .

Thanks n take care.

There is some problem on the sensors or on the firmware of the product.
try to reset the printer by:
> unplug the power cord without turning off
> try to press and hold the power button without the power cord
> then press and hold the pound key "#" and the number 3 key at the same time while plugging in the power cord.
> dont release buttons yet, release it when you are prompted on the display like "Partial NVRAM Reset"
> then after doing all of the steps, try to print or copy and check if it would still prompt the error message

Did you try cleaning the print cartridge nozzles.

Press Function once and up arrow 2 times
Press the right arrow once and the up arrow once
Press the right arrow once
Press Start/Memory button
It will print a test parttern page

Once you insert the new cartridge did the machine recognize the new cartridge? You had to press 1 for new

When 1 is selected you will get a prompt New Cart: OK?
OK press start.

If you selected NEW the display will show the alternating messages at right. Align Cartridge----1 Print 2 Set

Press 1 to print an alignment page

Hopefully, it will printed. Let me know one way or the other.

Ok here are a few things to try first, if they fail to work, reply here with the results and we can work from there..

1.) remove the cartridge and blot it on tissue paper to ensure it has ink..

2.) go to the printer preferences
Start / All Programs / Printers and Faxes,,
Right Clik on the printer and click properties

YOUR PRINTER SETTINGS MAY VERY FROM HERE BUT ITS BASICALLY THE SAME PRINCIPAL AND YOU WILL FIND THE FEATURES JUST PROBERALLY IN ANOTHER LOCATION

Click Printing Preferences then maintenance
Click Cartridge settings
Ensure its set to print from both black and color cartridge..

Just find the settings and make sure its set to print from both cartridges..

Let me know how that plays off and we can work from there...
but that should work..

Since making my query post my husband seems to have solved the problem. I first tried the solution offered here for another printer model (remove then replace actual print head unit with the cartridges intact) but that didn't help. So my husband put a small amount of WD40 (also known as CRC) on the slide bar that the print head moves along. That seems to have freed everything up.