My washer walks across floor in spin cycle, machine is level

SOURCE: neptune washer walking across the floor

We have no complaints about the maytag neptune, except that it walks across the floor. My wife just called Maytag at 866-616-2601 , and was treated great, they are sending some parts to fix the problem, free of charge, and we are to get them installed free of charge when parts arrive. When you call that number, ask for someone who specializes in the vibration problems. Our maytag neptune is model # mah8700aww.

SOURCE: Walking Washer

The best way to fix this problem is to adjust the front legs while the machine is spinning a full wash load.  Put in a load of clothes and run the machine to get the clothes nice and wet.  It will take about 5 minutes to get them completely wet.  Next, turn the washer off.  Now, turn the washer back on and push the spin button to select the extra fast speed.  You washer will go into a drain mode and then begin to toss the load into a balance spin mode.  Once the washer is spinning the clothes, check the balance of the unit by pushing the front left corner of the washer towards the right rear corner and right front corner towards the left rear corner.  If the sound of the washer quiets down on one side vs the other side, adjust the front leg to quiet that side.  Do not attempt to adjust the rear legs as they do not require adjustments at all.  Everything adjusts on the front legs.  
This procedure works if the floor is sturdy enough.  If the floor is old and the wood is weak, it will not work.  

Terry Rodgers Jr.

• 131 Answers
• Posted on Nov 16, 2008

SOURCE: Maytag front loader MAH-3 vibrates. Level & on concrete floor.

THERE ARE SHOCK ABSORBERS IN THIS UNIT,SOUNDS LIKE ONE OF THEM IS BROKEN.HOPE THIS HELPS

SOURCE: Washer is "walking" during the spin cycle

how old is your washer? Is it bran new? Read your owners manual it will tell you how to properly level your washer and what type of floor you need. Raised surfaces will cause more of a vibration and with front loaders this is common because they spin 10 times faster than your regular top loader. but if it is banging itself inside and you hear the drum hitting the side of the cabinet you may be having a diffrent issue. Is the washer basket tilted to one side real low? Is the washer on a pedistal. If it is on a pedistal and on a raised surface YES this will cause way more vibration than if it was on a solid slab floor. What I do to eliminate walking is I cut 2 squares of mesh You know the stuff you put under rugs so that you do not slip. Well I cut 2 squares of it it is rubber and i put them under the front 2 feet so it give a little more grab so the washer does not walk. Or you can get some dampening pads that are made for front load washers. I would have to research that part number if you want me to. Let me know

SOURCE: Front load washer shakes violently during spin cycle

On something like this you will need to remove the washer wrap to inspect the suspension springs & base assembly. Please see the link provided for accessing the inside of the washer. Be sure the shipping pins have been removed. The tub should float freely.