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My name is Victoria and I work for Greenway Home Products. I am sorry to hear about your troubles with our products. Please feel free to call our customer service line at 1-866-253-0447 or email me directly at [email protected] and we will try to rectify any problems that you have with your water dispenser!
Hi, The water tray on the machine is probably broken where it connects to the motor. I have the same problem, and am trying to reach Greenway to see if I can get a replacement part. this seems to be a common problem with this ice maker.
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