I have an NEC DTerm Series 1 phone, with a Jabra Pro 920 wireless eaarpiece attached. Caller at the other end can always hear their own voice echoing when I use the earpiece. No issues when the phone handset is used. No echo at my end when I use the earpiece. Any suggestions other than asking the received to turn the volume down on their phone?I have an NEC DTerm Series 1 phone, with a Jabra Pro 920 wireless eaarpiece attached. Caller at the other end can always hear their own voice echoing when I use the earpiece. No issues when the phone handset is used. No echo at my end when I use the earpiece. Any suggestions other than asking the received to turn the volume down on their phone?
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Hello, if they are hearing echo, you are speaking too loud. Or have the receiver too close and talking too loud. Or the person on the other end of the line has phone line problems.
Have you tried to use the device with a different phone? You can also refer to the following link for you to reset your device to initial settings: H720 Reset to Factory Setting
Here's what fixed it for me (running Windows 8.1 on a Surface Pro 3):
1. On your taskbar, right click on your volume control options (the little speaker icon), and choose "Recording Devices." ALTERNATIVE: You can also get there from Control Panel, searching for "sound" and selecting "change sound card settings," then go to the "recording" tab.
3. Right click on the GN9350 and select "Properties."
4. Go to the "Listen" tab.
5. Unclick the "Listen to this device" checkbox.
6. Save and exit.
I found this on the Turtle Beach website:
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If you or other players hear echoes in Live Chat:
Does it happen if you use the Microsoft communicator?
Mute the microphone on your headset. Does the echoing stop?
In the Xbox Dashboard > Settings > Live, set the voice to Play Through Both and unplug the talkback-controller cable. Does the echoing stop?
Echoing can sometimes be caused by high latency ("lag") on your internet connection. This may come and go depending on how much bandwidth is being used in your area.
If your talkback-controller cable's plug gets dirty, this can also cause echoing or static. Also check the input jack on the controller and make sure no foreign objects are in there.
Read these links for more advice:
Echoing can be caused by "a poor connection between the headset and the controller."
http://support.microsoft.com/kb/912493
"The most likely cause is either a plug that isn't pushed all the way in, or gunk on the plug."
http://xboxelle.spaces.live.com/Blog/cns!1pUP4M-J1d781v7Ac0Ta8FDw!158.entry
"If you hear echo, then... someone in the chat session... needs to clean off their metal headset plug."
http://majornelson.com/archive/2005/12/25/get-rid-of-voice-echo.aspx
It might be a problem with their sound setting. If their speakers are on while using the mic, they might get some feedback that could be the cause of the echo. They may even just have to tweak their mic settings (through the control panel sound options or their soundcard options).
Additional info:
I have an NEC DTerm Series 1 phone, with a Jabra Pro 920 wireless eaarpiece attached. Caller at the other end can always hear their own voice echoing when I use the earpiece. No issues when the phone handset is used. No echo at my end when I use the earpiece. Any suggestions other than asking the received to turn the volume down on their phone?
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