Yesterday we set up the automated attended to answer all of our phones (which include three separate phone numbers), but it only picks up when one of the numbers is called. The other numbers just ring and ring and ring. It was set up from extension 10.
The below texts should help you.
**Found on page 9-8 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:
Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover
to extension X.
**Found on page 4-47 of "Partner R6 Install and Upgrade Manual" so your system may vary slightly:
To assign lines to a specific extension:
1. Press [Feature] [0] [0] [System Program] [System Program] [#] [3] [0] [1] at extension 10 or 11.
2. Enter the extension number to be programmed. For example, to program extension 15, press [1] [5]. The red light next to each button that has a line assigned is on steady; the red light next
to each button that has a pool assigned flashes.
3. To remove all existing line assignments, press [Remove] before selecting a line.
4. Enter the line number to be assigned. For example, to select line 1, press [0] [1].
5. Do one of the following:
■ If you want to assign the line to the first available button with lights, press [Next Data] until the
display reads:
Line Assignment 15 L01
1 Assigned
1 Assigned is the factory setting.
■ If you want to remove a line assignment, press [Next Data] until a display like the following
appears:
Line Assignment 15 L01
2 Not Assigned
■ If you want to assign the line to a specific button, press 3. A display like the following
appears:
Line Assignment 15 L01
3 Select a Button
Then press a button with lights to assign the line to that button. If you use option 3 after a
line already has been assigned, the line moves from the old button to the new button you
select.
6. Do one of the following:
■ To program another line for this extension, press [Next Item] or [Prev Item] until the line number
appears on the display. Then repeat Step 5.
■ To program another extension, press N P and begin at Step 2.
7. Select another procedure, or exit programming mode.
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