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someone had the phone before me and set up their voicemail. That person has since moved on and I need to reset the voicemail but no one knows his password. How do I fix this problemsomeone had the phone before me and set up their voicemail. That person has since moved on and I need to reset the voicemail but no one knows his password. How do I fix this problem
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Have a coworker call your extension to see if DND is on, they will go straight to voicemail or get a fast busy. Speaker 42 may be the default cancel DND code, depending on your system and whether the codes were changed. Anyway, ringing is set up in system programming. If someone calls your extension it will likely ring, but outside calls have to be assigned to ring in system programming. Usually need a tech to do the programming since it gets complicated very quickly.
Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions) Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password. Feature 985 will show you the extension of the phone you are using.
One doesn't necessarily equal the other, but start with the DND first :-)
Press FEATURE #85. DND off. (FEATURE *85 puts it back on).
Now, if everything works, skip the rest. If not, press FEAT *0 and press all the buttons on the strip below and above and note what it says. It should match what other phones have programmed. If it doesn't, post back as a comment and we can start working on that.
It doesn't exactly work that way, but you can program the extensions back under the buttons. Pick a button that you want to save an extension under and press FEAT *2 the button and dial the 2 or 3 digit extension number. Now the button monitors the status of the extension. It will light whether it's in DND, or busy on an outside or internal call.
someone had the phone before me and set up their voicemail. That person has since moved on and I need to reset the voicemail but no one knows his password. How do I fix this problem
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