After 2 ½ weeks storage, my RC3000 will not charge
Hi,
about 2½ weeks ago I placed my RC3000 in storage in the upstairs unoccupied guest room while we did some home renovations downstairs. Went to get it the robot a couple days ago and now it does go to station but keeps backing up and shutting down and will not recharge. What could be wrong? I know the batteries were old (still original ones)—could this be the problem? Thank you in advance for your help
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I'm sorry to hear you're having difficulties with your DC34 handheld vacuum. It's unusual to hear you're having issues with the machine not running, but if you purchased it three weeks ago it should be well within our 2-year cordless warranty.
In order to help resolve the issue, we'd just need to talk you through some simple troubleshooting checks when you have your DC34 hand. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Lift Roomba off the floor and place it in the center of the room and restart the clean cycle.
If Roomba did not resume cleaning, lift Roomba and turn it over.* Inspect the Side Wheels for dirt or obstructions.
Test the Side Wheels by pushing them in and out and making sure they rotate freely. Place Roomba in the center of the room and restart the clean cycle..
YOU HAVE FORGOTTEN TO GIVE DETAILS LIKE MAKE, MODEL ETC. TRY REPLACING THE COLLECTION BAG WITH A NEW ONE, ALSO SEE IF THE LOCKING IS FULLY IN PLACE. IF THERE IS A INTENSITY CONTROL PLACE IT TO THE HIGHEST LEVEL. REGARDS
Your new rainbow is still under warranty I believe so explain it to the company and ask for another. I too had a rainbow however I am like your friend in which mine worked very well. The noise is coming from the motor housing or the motor itself. Good Luck
It may need a longer charging period to bring the battery up to full charge. If you have a voltmeter, measure the battery voltage while it is being charged--it should read several volts above the rated battery voltage. If nearly equal, the charge unit may need repair or replacement. Good luck!
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