Changing the printhead

Assuming you have tried resetting the PC and printer and that the printer isn't in warranty I would suggest some cleaning of the printhead contacts.

1. First of all remove any cartridges from the printhead.
2. Lift the release on the right of the printhead, so that it is free to move in its holder.
3. You should be able to remove the printhead now, but be careful as you may need a small screwdriver to loosen fitting behind.
4. Clean all available contacts on the printhead with a clean piece of non-fibrous tissue.
5. Reinstall the printhead carefully.
6. Check to see if the printhead is accepted.

If this doesn't help it may be that the printhead has developed a genuine fault and will need replacing.

Hi there

May be you can try to contact any Authorised HP Service centre for your probelm. Could you give me your correct location so i can tell you whome to contact?

Alternatively you can try to see where the leakage is taking place and try to seal it with silicon sealent so it can atleast last untill someone attends to the probelm from HP.

The technical term for it is INK TUBE ASSY. But make sure and tell the HP people about the size of the plotter that is 42" or 60" and also keep the Product Number and Sl. No. of the machine handy which is required by HP technical team. (You can find it at the back of the plotter)

Click here to find all the spares for your plotter.

It sounds like you are either out of black ink or you have a clogged black printhead. Perform a nozzle check/test page, then do 3-4 printhead cleanings. Run another nozzle check/test page and compare it to the first one. If you see improvement, keep cleaning your printheads until the black printhead is unclogged. If you do not see any improvement, you may need to replace the black ink cartridge. (I am assuming that your printer uses a tri-color and black ink cartridge) Replacing the ink cartridge will give you a new printhead (attached to the ink cartridge).

Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:

• Low ink levels
• Ink cartridge approaching expiration date

CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:

1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access door
2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridge
3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tape
4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridge
5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.

Identifying parts of the printheads Use the table below to identify the parts:

1. Printhead handle
2. Printhead tower
3. Copper contacts
4. Plastic tape
5. Ink nozzles

Do not touch:

• Copper contacts
• Ink nozzles
• Printhead tower

Heres the thing you need to Do

-Unplug/replug power cable for 10secs

-Do a clean printhead (Deep Clean) 2 times. for you to clean the printhead press menu on your printer press down arrow then look for clean printhead press Ok button the choose the deep clean.

-Now if this issue not solved it means the printhead that you are using is clogged please call kodak for Printhead replacement Toll free 1 800 421 6699

Change it, it's a manufacturing fault involving the lever that fixes the cartridges , even if you fix it now it may come back at any time.

Try the following:

1. Open the printer access door.
2. Put out both ink cartridges and the printhead.
3. Let the printer access door open.
4. Put out all paper.
5. Pull out the ac adapter at the back of the printer.
6. Wait 60 sec.
7. Pull in AC adapter.
8. Wait 30 sec. then turn on the printer
9: Wait for the error message: Printer access door open.
10. Close the printer access door.
11. Wait for the error message: Printhead is missing.
12. Open the access door and put in only the printhead and the close the access door.
13. Wait for the error message: both ink cartridges are missing.
14. Open access door, put in only the black ink cartridge, then close the acess door.
15. Wait for the error message: Color ink cartridge is missing.
16. Open access door, put in the color ink cartridge and then close the access door.

If the error is solved, do a firmwareupdate right now.

You can find it here.

you need a new printhead, QY6-0043-000. When they go bad it says cart. not installed, the cart. they are talking about is the printhead and not the inks.

Try this:

Pull the power cord out of the back of the printer.

Then move the printhead to the center and pull out the ink and the printhead. Clean the printhead and examine the bottom for burned areas.

With the printhead still out, close the cover and plug the power in and turn the power on. If your printer isn't damaged, it should go through all diagnostics and give you a solic green light. This means you probably need a new printhead.

Check the wiring assemble connecting the printhead to the printer and where the wiring connects to the printer. Anything loose here would prevent the unit from correctly reading the sensors on the printhead. Just a thought.