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My research into your set and its TV Guide feature brought up two points that may be relevant:
It apparently takes about 24 hours for the guide to load up completely. This would make it difficult to get real-time info as to whether it was working or not.
'TV Guide' may not work will all providers, and may not work as providers switch to digital. Have you spoken to your provider about possible compatibility?
This is For Guide Plus that comes with ATI TV Tuners
I got this in an e-mail from Macrovision and IT WORKS!!!
I deleted the files they said, and got a new error message, so I reinstalled Guide plus, left out that step, and GUIDE PLUS IS BACK!!
Please try belows instructions to see if that helps. Please back up any data and registry before going forward. We take no responsibility for any wrong doing. Please follow instructions carefully.
1. Delete all files in these directories:
C:\Program Files\Gemstar\GUIDE PLUS+(TM)\ATI\download
C:\Program Files\Gemstar\GUIDE PLUS+(TM)\ATI\panelad
I had the TVGUIDE listing through my GE TV and it came across with a notice that they would no longer be putting out the listings. That was last year and the listing never showed up again. Your DVR may be recording digitally but if you can see it on a analog tv, it is using a analog turner and you will need a converter box to record once everything goes digital.
Most of the digital converter boxes come with a guide built in. I have the Magnavox and the Zenith and they work fine. You will need two converter boxes, one for the DVR and one for the tv, if you want to watch the tv and record a different show at the same time.
I would hook them up by splitting the antenna wire to the tv and the DVR. Then I would use the RCA plugs to connect the DVR to the TV and use the Input setting on the TV when I want to watch the DVR. You will have to set the converter box to the channel that is playing the program you want. The DVR will be set to channel 3 or 4 (whatever channel the converter box is set on to broadcast on) to record on, not the broadcast channel. Make sure the power saver on the converter box is set to off or the converter box will turn off after a couple hours and you will get no picture for the dvr to record on.
The digital signal is being sent over the air usually over UHF channels. It sent digitally but will be picked up by your antenna in the same way it picks up the analog signal thus there is no difference. There is no such thing as a digital antenna, thus a antenna from a Home Depot will work fine. I needed a outdoor antenna but the picture quality is the same as cable. Just make sure the antenna can pick up UHF and VHF signals.
Symptoms / Customer Description TV Guide issues. Example: 1. Not getting the correct info, or no information. 2. TV Guide giving double channels. 3. TV Guide grid comes up but no information. [Primary Symptom Code: 118X ]
Solution
TV Guide information comes from the Host Station.
1. If no information on some channels or incorrect information not TV issue, but station not giving any information or incorrect information.
2. If grid comes up, but no TV Guide Info could be siginal issue.
3. Double stations showing up. Unfortunately double listing is the way it's going to be. They have to send out all possible OTA listings for the area. You can hide the channels that you are not getting.
For these type of issues Please have the customer call our Customer Support Line 800-222-7669 Our Call Center Rep. will fill out an investigation form with data pulled from the TV. These reports will be sent to Gem Star for their investigation, and the Call Center will get back to the customer.
I called TimeWarner Cable tech support, and the solution is to unplug the power to the box, after 1 min plug back in, let the box reboot, and PRESTO, this time around, the guide should be working. Note--this is a solution for the problem of online guide that is showing No Data in the boxes, but is bringing up the grid of times/channels/date. If you can't get the Guide at all, I don't know if this solution works. Good luck.
1. Manually scan all channels on your TV with your TV remote and write down the channels and network shown:
(sample: 119.2 C-SPAN2 digital channel).
2. Go to Edit Channels and find the icon for C-SPAN2 (about icon 261 in my zip code). Manually change the channel from Off to On, Insert the frequency, and optionally insert the number you want the channel to show in your channel listing ( or move it manually later).
I have about 10 to add each time I reset my recorder.
I spoke with Toshiba tech support today (800-631-3811). They have an advanced services team that focuses on TV Guide On Screen. Learned the following:
- The TV Guide On Screen signal is updated 4x / day and is broadcast by your service provider
- The broadcast channel varies depending on what the service provider chooses (though typically a major network or PBS station)
- TV Guide On Screen has been doing some reprogramming and updates recently and this has resulted in many sporadic outages
If you ARE not receiving your listings, it's one of two things - either your DVR or the signal from the cable company.
- If you are having issues, call Toshiba and let them know, they will walk through some basic troubleshooting to narrow down if the problem is the DVR or the TV Guide On Screen signal.
- If the issue is the TV Guide On Screen signal, they will be able to report the issue to TV Guide On Screen and let them know their is an issue.
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