Lost signal from the satellite

Antenna out of position?

I just got satellite internet service a few months ago and it has been going OK until there was a thunderstorm last night and more rain today. The internet has not been working very well, coming in and out in spurts. I got my dish from Calera at http://www.calera.biz. Does anyone know how to fix their dishes specifically and figure out how to make the internet work better? Spray TEFLON coating on dish

It sounds like the dish may be mis-pointed since it's not recognizing all the satellites. The next step for this would be to send a technician out to get everything fixed.

If you would like any assistance setting up a technician, just send me an email at [email protected] and I would be happy to help.

Tommy Faust
DISH Social Media Representative

hartpark

It looks like you have lost the signal for the 119 satellite from your dish. Are you getting an error message, either 002 or 015, saying the satellite signal has been lost or acquiring satellite signal? First, check the cables on the back of the receiver to make sure they are secure. You can also run a check switch test to see if there is a problem between your dish and receiver.

Press the Menu button on your remote. This will bring up the Main Menu on your TV screen. Input the numbers: 6 (System Setup), 1 (Installation), and 1 (Point Dish). On the right side of the Point Dish screen are 3 buttons. Select the Check Switch button. Within the 2 large boxes are satellite numbers and green or red boxes. Make a note of the satellite numbers (should be 119, 110), the trans, the device, and switch. Super dish and alternate should not be checked. Select the Test button on the bottom of the screen. If a box pops up with a warning about TV 2, select Yes. It will now run the check switch test. Let it complete the test. After completion, the screen will automatically go back to the Installation Summary screen. You may get a message stating that the Check Switch test has found fewer satellites than previously detected. If you get this message cancel out of each screen (do not save the results) till you are back to the TV screen and it is acquiring Satellite signal.

If you don't get that error message, see if the information on the Installation Summary has changed. Then select Done on the next 2 screens and cancel out of the others till you get the message, Acquiring Satellite Signal. After it finishes acquiring satellite signal and downloads the program guide, see if you are getting a picture - try different channels. If you still have problems, please email me at, [email protected]. If you are still experiencing problems, we will need to send a technician to fix the problem.

Ray Calo
DISH Network

jefferswjj,

What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.

Ray Calo
DISH Network

Hello! Dan Busa with Dish Netywork here intermittent signal loss like that is usually caused by some sort of glitch a hard reset ( unplugging it for ten seconds ) will usually resolve this. If your signal strength is at or above 80 that should be fine, but keep in mind you need good signal strength on both the 119 and 110 satellites ideally you should be at 70 .

Guest 10

With multiple satellite dishes, you will get a lower signal strength on mulitple satellites as opposed to individual satellites. The reason being when pointed at one satellite, you are pointed directly at that satellite. With multiple satellites, you are pointed in the general direction of the multiple satellites so the signal will not be as strong compared to pointing directly at the individual satellite. Normally, a signal strength 50 or above is sufficient. I hope this helps.

Ray Calo
DISH Network

while ice can cause signal loss, there is a simple test to determine if there is an inline signal problem.

press MENU - 6 -1 - 1 and select check switch, then select test...

it will start at Testing 1 of 1.. then will change...

if it changes to 1 of 3 there is either something (ice) blocking the dish or the dish is no longer aligned.

if it goes to 1 of 38 the dish is no longer connected to your receiver.

The HD feed comes in on 61.5 for a majority of stations most often locals come off 119 or 110. The USA hd comes off of 61.5 transponder 19.If you press menu 611 on your dish remote and manuever the highlight to the satellite and go to 61.5 and then change the transponder to 19 you will probably have a poor signal from 0 -39. Typically this can be resolved by having the dish re-peaked but sometimes foilage may be the cause. Thanks for using Fix Ya.

Sure you can, if you have Dish Network go to the receiver and turn the TV and receiver on. Then press menu-6-1-1. This takes you to the point dish screen. You will come out with better results using a compass to find the azimuth the dish should be pointed toward and bore sighting the dish by pointing it in that direction. You then will need to move the dish in very minute increments pausing for 15 to 20 seconds after each move to ensure the satellite signal can be found. If you have ran a check switch prior to this and have lost all satellites you more than likely will not receive a signal until you run another check switch and have found the signal of at least one of the orbitals. If this proves to be to tedious and many times it will you can usually find an inexpensive signal pointing device at a store like Radio Shack. Hope this is some assistance to you. Let me know if I can be of additional assistance and thank you for using Fix Ya.