Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Canon MP390 - "Data Error Press Set Key" Message

Need help to solve this error message. The printer was turned on with "Data Error Press Set Key" Message and alarm indicator flashing. After pressing all buttons, the 'set' key was later found to be on the numeric key "5". It seems that due to this error, the key functions were automatically misprogrammed. The Menu was set to key '+' instead of 'Menu' key. The Additional Functions was set to 'Directory" key. The Stop/Reset to numeric key '4'. The On/Off to key '#'....etc...etc. Moreover my pc couldn't recognise the printer any longer.

Any suggestions or clues to solve this problem is great appreciated. Thx.

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No free suggestions go to the authorised service centre or trying to get an live chat support from canon like I do from my hp printers

Posted on Mar 05, 2009

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In this case, insert a power cord while pressing the COPY button, and then press the START button. This will make key assignment performed normally. After that, please proceed with the shipping setting, referring to Shipping Setting Procedures.

Posted on Feb 26, 2013

  • luz peru
    luz peru Apr 10, 2014

    hello! can you please be more specific about how to proceed with the shipping setting procedures please? thank you!!! (i changed the battery on my canon mp370 and have the problem where the keys are wrongly assigned...)

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I also need help to reset so keys match correct function ... how is this done?

Posted on Dec 25, 2012

  • Pepe Feb 26, 2013

    Important Reminder when replacing MP370SPCNT When replacing SPCNT, there are some cases that SRAM is not initialized. In this condition, key assignment in the panel become inappropriate. In this case, insert a power cord while pressing the COPY button, and then press the START button. This will make key assignment performed normally. After that, please proceed with the shipping setting, referring to Shipping Setting Procedures.

  • Pepe Feb 26, 2013

    Maybe the moherboard battery needs to be replaced. Cr2450. Then perform shipping setting procedures. Battery lasts for approx. 5 years according service manual.

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Posted on Jan 02, 2017

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SOURCE: Need help to solve this

i'm facing the same problem....pls help...tq

Posted on Jan 31, 2011

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